Customer Success Manager

Customer Success Manager

Salt is partnered with an exciting business who have built an advanced analytics platform which collates billions of pieces of e-commerce data daily. Their customers are FMCG brands who can utilise this data to drive their strategic decisions and optimise their execution in real-time. The business are growing and are seeking Customer Success Manager’s to join the UK team, managing a portfolio of clients in the EMEA and US regions.


· Support new customers with their on-boarding, including training them on use of the tool.

· Improve customer experience through analysis of data.

· Identify opportunities for business growth within existing customers through networking with key stakeholders.

· Ensure customers consistently see value in the platform, therefore minimising churn.

· Handle customer requests, including identifying problems and resolving these.


· 2-3 years of experience in a commercial position, such as Account Management, Trade Manager, Ecommerce etc. for an FMCG manufacturer.

· Analytical mind, plus competence with Excel and driving insight from data.

· Passion for the high-growth Ecommerce market, and the impact that reliable data can have.

· Customer-centric mindset.

· Organised with ability to multi-task and work in a fast-paced environment.

· Flexibility to travel, once this resumes.

Location: Central London (currently remote)

This job ad was posted by Salt. To find out more about Salt’s Privacy Policy and how your application is processed, please visit our website

Job Information

Job Reference: JO-2012-196257
Salary per: annum
Job Duration:
Job Start Date:
Job Industries: Account Management & Customer Success Jobs
Job Locations: Greater London
Job Types: Permanent

Here are some related jobs


Upload your CV

Upload your CV to our database.

  • This field is for validation purposes and should be left unchanged.

Please let us know where you are, or where you would like to be in the world so we can point you in the right direction.

Cookie Consent×

Salt uses cookies to improve the user experience of our site. Cookies allow you to have a more enhanced journey through the site when searching for a specific job or location. Cookies are also used to help us understand how our site is being used. You can find out more about how Salt uses cookies here. By continuing to use the Salt site you are consenting to use our cookies.