Customer Success Manager

Customer Success Manager

Salt is partnered with an innovative SaaS start-up who are transforming the way scientists manage their workload, providing an advanced R&D cloud platform to bring all of their tools in one connected environment. They already have hundreds of Universities, Biotech start-up’s, Pharma businesses, and more, using the platform, and are seeking their first Customer Success Manager to join the team and drive further growth within commercial accounts.

Responsibilities:

· Build and maintain productive relationships with key stakeholders within customer accounts, creating action plans within them based on their goals.

· Ensure customers are aware of updated features to the platform and are maximising use of the platform, giving training where needed.

· Identify opportunities for up-sells / cross-sells within customer accounts.

· Proactively support the sales teams with retention of customer accounts, addressing any challenges that may cause churn.

· Lead strategic customer success initiatives such as customer-journey mapping and product feedback sessions to ensure seamless customer experience.

Experience Required:

· Customer Success experience, ideally from a SaaS environment, with confidence building relationships with key stakeholders.

· Experience working in a fast-paced start-up preferred, but not essential.

· Educated within Life Sciences sector (Biology, Bio-medical Sciences etc.). Time working in a Lab during or after studies highly appreciated.

· Self-motivated professional with desire to contribute to growth of start-up, comfortable taking on multiple tasks where required to support wider team.

Job Information

Job Reference: JO-2103-198499
Salary:
Salary per: annum
Job Duration:
Job Start Date:
Job Industries: Account Management & Customer Success Jobs
Job Locations: Greater London
Job Types: Permanent

Here are some related jobs

×
UK

Upload your CV

Upload your CV to our database.

  • This field is for validation purposes and should be left unchanged.

Please let us know where you are, or where you would like to be in the world so we can point you in the right direction.

Cookie Consent×

Salt uses cookies to improve the user experience of our site. Cookies allow you to have a more enhanced journey through the site when searching for a specific job or location. Cookies are also used to help us understand how our site is being used. You can find out more about how Salt uses cookies here. By continuing to use the Salt site you are consenting to use our cookies.

OK