Customer Success Manager

Greater London Permanent £45000 - £55000 per annum

Customer Success Manager

45,000-55,000k

My client is a thriving, quirky B2B fintech brand with such an energetic and supporting culture it’s so refreshing! If you’re looking for a role where you have the freedom to manage your own clients and keep them engaged by promoting and upselling new products get in touch.

I’m looking for a customer success manager to manage clients within financial services, from either banks, technology providers or B2B service providers.

Your responsibilities will include:

  • Develop existing engagement strategy for their global clients.
  • Onboard new clients and help client users get the most of the platform
  • Manage ongoing client relationships at a strategic level, including regular account reviews, briefings on industry trends, communicating product updates.
  • Administer top tier client accounts day to day, including being the primary point of contact and handling requests for content and seat changes
  • Support the sales team in renewal and upsell conversations, including identifying opportunities to upsell licences to existing accounts

Requirements

  • 4+ years’ experience in a customer success role
  • Ideally, a background in financial services
  • Experience of people management or at minimum mentoring
  • Excellent customer service skills.
  • Proven experience in data analytic tools and reporting output.
  • Demonstrable evidence of track record of account management and sales

Job Information

Job Reference: JO-2107-245015
Salary: £45000 - £55000 per annum
Salary per: annum
Job Duration:
Job Start Date:
Job Industries: Account Management & Customer Success Jobs
Job Locations: Greater London
Job Types: Permanent

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