Customer Success Manager

I’ve teamed up with an awesome tech startup that helps logistics, and first-mile delivery companies effortlessly manage their self-employed driver workforce through their tech-enabled platform/app.

Products offered via the app for both companies and self-employed:

• Onboarding software
• Compliance processes – HMRC compliant
• Payroll management
• Audit documentation
• Subcontractor Benefits
• Insurance solutions

They have secured over 250 companies since their inception and have experienced a 250% growth in users in 2021, they are just getting started!

An awesome culture where every member of the team is involved in the company’s vision and success.

They are on the hunt for a Customer Success/Account manager who can provide ongoing support to their clients and network with them.

The role:

• Managing between 60/80 accounts
• Developing exceptional relationships with existing clients going above and beyond to provide an exceptional service
• Onboarding new clients onto the platform
• Retention of existing clients, constant check ins, making sure they are getting the best out of the product.
• Upselling on new products
• Ideally looking for 3 years+ experience in Account management (SaaS desired but not required).

Benefits:

• Company bonus (discretionary) – up to 10% of your annual salary
• 5 weeks (25 days) annual leave + bank holidays
• Flexible working hours and a hybrid work environment (2 days in the office, 3 at home)
• Monthly socials and team lunches
• Gym membership contribution up to £50