Customer Success Manager

With the world depending on digital infrastructure, my client empowers the people who plan, build,

operate and supply it to make better decisions in a fast-moving and complex environment. With access to more than 300,000 people on their database, my client is a leader in publishing content and running events exclusively for the data centre industry.

The business helps organisations who want to influence their market – by building highly targeted objective

based campaigns, meeting KPIs and delivering strong ROI.

The Role

As a Client Success Manager, you will be responsible for driving excellence across their strategic client base, by driving the execution of the overall account strategy. You must be able to build strong, trusted client relationships with key stakeholders across a strategic market segment. You will provide a pragmatic approach to success; managing client relationships through consistent accountability, measuring KPI performance and providing an overall customer-centric experience to a portfolio of clients.

Requirements

• 2+ years experience in a client management/client services role
• B2B marketing experience is preferred but not essential
• Demonstrated experience in project management across multiple channels
• Strong work ethic and a positive attitude