Customer Success Team Leader

The Company:

This is an exciting L&D platform which enhances online management, leadership and personal effectiveness training. Many top global organizations use this platform to increase and enhance productivity and support organization initiatives.

The Role:

We are looking for a Customer Success Team Leader who will deliver maximum value through regular contact with clients and manage a team of 8 Customer Success Managers

• You will be responsible for delivering excellent service to clients by building and maintaining relationships
• Your role will include managing the product build process with new clients
• Ensuring all existing clients are made aware of any updates on the platform and product
• Keeping the clients as well informed as possible
• Represent the company at networking events
• You will be involved in negotiations regarding renewal pricing
• Manage the renewals process

Your Profile:

• Experience in a client success/customer success or B2B account manager role with a focus on building on existing relationships
• Proven mangerial experience
• The ability to understand customer requirements and then continue to guide them through the plan to increase/retain business
• Have a mindset which focuses on consistent engagement
• Great interpersonal skills
• Excellent communication skills
• Ability to understand basic technical concepts
• Any L+D experience would be beneficial!

Please send your CV to hmonk@welovesalt.com

This job ad was posted by Salt. To find out more about Salt’s Privacy Policy and how your application is processed, please visit our website https://welovesalt.com/privacy-policy/.