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Customer Success Team Leader

Account Management & Customer Success

Greater London Permanent £30000.00 - £40000.00 per annum

The Company:

This is an exciting L&D platform which enhances online management, leadership and personal effectiveness training. Many top global organizations use this platform to increase and enhance productivity and support organization initiatives.

The Role:

We are looking for a Customer Success Team Leader who will deliver maximum value through regular contact with clients and manage a team of 8 Customer Success Managers

  • You will be responsible for delivering excellent service to clients by building and maintaining relationships
  • Your role will include managing the product build process with new clients
  • Ensuring all existing clients are made aware of any updates on the platform and product
  • Keeping the clients as well informed as possible
  • Represent the company at networking events
  • You will be involved in negotiations regarding renewal pricing
  • Manage the renewals process

Your Profile:

  • Experience in a client success/customer success or B2B account manager role with a focus on building on existing relationships
  • Proven mangerial experience
  • The ability to understand customer requirements and then continue to guide them through the plan to increase/retain business
  • Have a mindset which focuses on consistent engagement
  • Great interpersonal skills
  • Excellent communication skills
  • Ability to understand basic technical concepts
  • Any L+D experience would be beneficial!

Please send your CV to hmonk@welovesalt.com

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Job Reference: JO-1806-136596

Salary: £30000.00 - £40000.00 per annum

Salary per: Annum

Job Duration:

Job Start Date:

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