Customer Success Manager – French Speaker

The Company:

This is an exciting SaaS-based personalization platform used by the world’s biggest and most popular retailers and brands! This platform allows some of the top e-commerce sites to leverage online and offline data to increase customer engagement.

The Role:

They are looking for a Customer Success Manager to join this exciting company! As Customer Success Manager, you will be a trusted advisor for their enterprise clients which will include providing guidance where needed. This is a post-sales relationship management role as your main responsibilities will include:

• Develop client relationships – nurture and monitor the effective communication with both clients and the internal departments
• Provide training sessions on the platform
• You will be responsible for the creation and completion of action plans which tracks the client’s activities
• Renew current business
• Support post-sales activities as well as acquire new executive sponsorships

Your Profile:

• Experience in an Account Management, Customer Success, Client Services role within an eCommerce, Marketing Technology, SaaS business
• Have a creative flare and be open minded
• Have great communication skills
• Display active listening skills
• Enjoy building relationships with strategic customers
• Fluency in French is essential

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