Oh no! This role has already been filled.

Don't worry, we have lots of other exciting jobs for you!

See available jobs in Account Management & Customer Success Jobs

That job has expired. Here are some similar roles:

Account Management & Customer Success Jobs

Key Account Manager

A FinTech 100 business who provide banks with digital banking solutions to improve engagement with customers, are looking for a Key Account Manager to join the team at their HQ…

£40000.00 - £50000.00 per annum + bonus
Account Management & Customer Success Jobs

Customer Success Manager

Salt Fintech are on the search for a Customer Success Manager to join a growing team of professionals at a market-leading RegTech business based in London. The business has a…

Account Management & Customer Success Jobs

Customer Success Manager

Our FinTech client provide the technology behind foreign exchange, working with challenger banks, neo-banks and other financial institutions across Europe and the US. To date, they have attracted $50m+ in…

£45000.00 - £50000.00 per annum + bonus
Account Management & Customer Success Jobs

Head of, Customer Success

Head, Customer Success - DNA Marketing SaaS - London The Company Currently in the Fortune50 for leading the AI revolution, these guys are on a mission to gain immediate and…

£100000.00 - £140000.00 per annum + bonus and benefits

Customer Success Manager

Account Management & Customer Success Jobs

Greater London Permanent £50000.00 - £60000.00 per annum

Founded in 2014, our highly successful RegTech client have grown to over 150 people in London, New York and Singapore. Having just secured £30m in Series B funding, they’re looking to grow out their existing Customer Success team in London.

Their software prevents money laundering with a range of solutions targeting the financial services sector across Banking, Payments, Lending, Insurance, Cryptocurrency and Gaming.

The role of Customer Success Manager is critical to this business for client retention. The role spans across the entire company, working with every department.

Responsibilities:

  • Onboarding clients
  • Provide proactive support to our clients
  • Manage relationships with senior stakeholders at clients (e.g. banks, FinTechs, insurance companies, etc.)
  • Drive cross-sell and upsell in conjunction with the sales/account management team
  • Play a primary role in shaping the product roadmap based on customer feedback
  • Support/drive new feature roll outs, including formal and informal training of customers and the internal sales/marketing teams, drafting client communications, etc.
  • Work with marketing to create collateral/content

What they’re looking for:

  • 3 years sales, customer success, account management experience within saas
  • A true passion for customers
  • Strong team spirit and able to coordinate across teams and build consensus
  • Good understanding of technology and familiarity with concepts such as APIs, cloud solutions a benefit

What they offer:

  • Competitive salary
  • Share options scheme
  • 25 days holiday
  • Flexible working hours, company pension scheme Company health care plan
  • Season ticket loan
  • Cycle to work scheme
  • Childcare vouchers

This job ad was posted by Salt. To find out more about Salt’s Privacy Policy and how your application is processed, please visit our website https://www.welovesalt.com/privacy-policy/.

Job Reference: JO-1901-144925

Salary: £50000.00 - £60000.00 per annum

Salary per: Annum

Job Duration:

Job Start Date:

Apply Now

Here are some related jobs

Account Management & Customer Success Jobs

Key Account Manager

A FinTech 100 business who provide banks with digital banking solutions to improve engagement with customers, are looking for a Key Account Manager to join the team at their HQ…

£40000.00 - £50000.00 per annum + bonus
Account Management & Customer Success Jobs

Customer Success Manager

Salt Fintech are on the search for a Customer Success Manager to join a growing team of professionals at a market-leading RegTech business based in London. The business has a…

Account Management & Customer Success Jobs

Customer Success Manager

Our FinTech client provide the technology behind foreign exchange, working with challenger banks, neo-banks and other financial institutions across Europe and the US. To date, they have attracted $50m+ in…

£45000.00 - £50000.00 per annum + bonus
×
UK

Upload your CV

Upload your CV and one of our consultants will be in touch with you as soon as possible.






Please let us know where you are, or where you would like to be in the world so we can point you in the right direction.

  • Click here to find out more about Salt's Privacy Policy
  • This field is for validation purposes and should be left unchanged.

Cookie Consent×

Salt uses cookies to improve the user experience of our site. Cookies allow you to have a more enhanced journey through the site when searching for a specific job or location. Cookies are also used to help us understand how our site is being used. You can find out more about how Salt uses cookies here. By continuing to use the Salt site you are consenting to use our cookies.

OK