Customer Support Executive

Account Management & Customer Success Jobs

Greater London Permanent £22000.00 - £25000.00 per annum + bonus

In August 2019, our PropTech client announced $11m in Series A funding. They’re set to completely disrupt the residential lettings market as we know it and have provided a new platform for deposit free renting.

They’re now on the hunt for 2 Customer Support Executives to come onboard to manage their clients which include tenants, landlords and partner letting agents via multiple channels (phone, e-mail, and/or live chat.)

What you’ll do:

  • Providing support via phone, e-mail, and/or live chat with attention to detail
  • Assisting with data management and ensuring accurate customer records are maintained
  • Helping to implement creative ways to improve our customer relationships and support continuous improvement across the business
  • Being the face of the company and a product champion, able to easily articulate our benefits to customers
  • Dealing with potentially difficult situations and de-escalating them with appropriate responses
  • Assisting with maintaining our customer support knowledge hub, writing articles and monitoring their use

You’ll be:

  • Previous experience in a customer-facing role and a customer-centric mindset
  • Ideally BA/BS degree or equivalent practical experience
  • Ideally, but not essential, you’ll have experience of working in a startup environment and/or a passion for disruptive start-ups
  • Interest in the property or property tech industry is also a big plus

We’ll offer:

  • £22k-25k basic salary + bonus
  • 25 days holiday
  • Regular socials plus training

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Job Information

Job Reference: JO-2001-156385
Salary: £22000.00 - £25000.00 per annum + bonus
Salary per: annum
Job Duration:
Job Start Date:
Job Industries: Account Management & Customer Success Jobs
Job Locations: Greater London
Job Types: Permanent
Job Skills: account management, Account Manager, Customer Services, Customer Success Manager, Customer Support, Property, property technology, proptech

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