Oh no! This role has already been filled.

Don't worry, we have lots of other exciting jobs for you!

See available jobs in Account Management & Customer Success Jobs

That job has expired. Here are some similar roles:

Account Management & Customer Success Jobs

Executive Account Manager

My client are a content optimization platform which uses AI technology to monitor real time data and help brands deliver more relevant customer experiences across all channels. They work with…

£40000.00 - £50000.00 per annum + OTE (70%)
Account Management & Customer Success Jobs

Account Director

My client are an AI Conversational Marketing Platform that removes choice friction for online consumers, increasing conversion rates for businesses - they are changing the game for online shopping. Their…

£60000.00 - £80000.00 per annum + OTE
Account Management & Customer Success Jobs

Client Success Manager

Client Success Manager - Vauxhall - £45k + OTE My client are the leaders in Referral Marketing Technology, working with some of the biggest online brands in Europe - such…

Up to £45000.00 per annum + OTE

Director of Customer Success

Account Management & Customer Success Jobs

Greater London Permanent £90000.00 - £120000.00 per annum + bonus and benefits

Director of Customer Success – Mobile Attribution and Analytics SaaS – London

The Company

Over $200m in funding over the last 5 years, a business in hyper-growth mode, specialisng in Mobile Attribution, Revenue and Analytics. Trusted by leading brands to increase revenue and efficiency across their mobile channels, the platform allows you to create flawless user experiences whilst capturing customer touch points and seamless integrating with the worlds leading digital marketing and attribution platforms.

Primarily being focused across the US and APAC, the EMEA region has now become a huge focus for the rest of the year, starting with placing a number of strategic, senior hires across both their UK and German offices.

The Role

As the Director of Customer Success, you will be a hands-on and motivated individual, targeted on leading, strategising with and growing a successful team of Customer Success Manager’s to increase UK and EMEA footprint within existing accounts. You will be leading from the front in a small team, with the ambition to grow quickly, by leading initiatives around maximising retention, adoption and overall lifetime customer lifetime value for enterprise brands.

The team size is currently managing 8 Customer Success Managers across EMEA, all verticalised by market, however the plan is to double this in size by the end of the year, which you will have an integral part in pioneering.

  • Managing a high-performing Customer Success team in the UK, with the goal to optimise existing clients and grow revenues within those accounts.
  • Maintain and develop C-level relationships with clients.
  • Own complete and overall success of customers, including onboarding, implementation, product adoption, retention and growth.
  • Serve as an advocate for the platform and technology while collaborating with internal and external stakeholders to deliver a fantastic solution offering.
  • Lead account planning processes that develop performance, revenue targets and critical milestones of client renewals.
  • Pioneer expansion of new opportunities within the account from solution development to cross-sell and upsell opportunities.
  • Coordinating team reviews and providing 1-to-1’s that improve each member overall performance.
  • Managing recruitment and training of new team members.

The Candidate

The successful Director of Customer Success will possess the following skills and experience:

  • Experienced Head of, VP or Director of Customer Success, having managed small teams and scaled successfully.
  • Knowledge of Digital Marketing SaaS technologies such as, Experience Clouds, Marketing Automation, Marketing Clouds or Mobile Analytics.
  • Track record in delivering SaaS solutions to larger customer bases over several regions.
  • Ability to build strong relationships across a number of different business units within 1 account.
  • A specialist in one or all of the following verticals; Telco, Financial Services, Retail, Travel or Leisure.
  • Experience coaching, training and growing highly successful Customer Success teams to reach business objectives and sustain a high bar of quality customer satisfaction.
  • Structured, organised and meticulous approach to projects with excellent attention to detail.
  • Exceptional account management and customer service skills backed up with excellent written and verbal communication skills.
  • Reliable individual who delivers on promises, meets deadlines and remains calm under pressure.

To be considered for this fantastic opportunity, please send a copy of your CV to cknights@welovesalt.com in the first instance.

This job ad was posted by Salt. To find out more about Salt’s Privacy Policy and how your application is processed, please visit our website https://www.welovesalt.com/privacy-policy/.

Job Information

Job Reference: JO-1905-148860
Salary: £90000.00 - £120000.00 per annum + bonus and benefits
Salary per: annum
Job Duration:
Job Start Date: ASAP
Job Industries: Account Management & Customer Success Jobs
Job Locations: Greater London
Job Types: Permanent
Job Skills: account management, Customer Success, mobile analytics, mobile attribution, Mobile Marketing, SAAS, Software

Here are some related jobs

Account Management & Customer Success Jobs

Executive Account Manager

My client are a content optimization platform which uses AI technology to monitor real time data and help brands deliver more relevant customer experiences across all channels. They work with…

£40000.00 - £50000.00 per annum + OTE (70%)
Account Management & Customer Success Jobs

Account Director

My client are an AI Conversational Marketing Platform that removes choice friction for online consumers, increasing conversion rates for businesses - they are changing the game for online shopping. Their…

£60000.00 - £80000.00 per annum + OTE
Account Management & Customer Success Jobs

Client Success Manager

Client Success Manager - Vauxhall - £45k + OTE My client are the leaders in Referral Marketing Technology, working with some of the biggest online brands in Europe - such…

Up to £45000.00 per annum + OTE
×
UK

Upload your CV

Upload your CV and one of our consultants will be in touch with you as soon as possible.






Please let us know where you are, or where you would like to be in the world so we can point you in the right direction.

  • Click here to find out more about Salt's Privacy Policy
  • This field is for validation purposes and should be left unchanged.

Cookie Consent×

Salt uses cookies to improve the user experience of our site. Cookies allow you to have a more enhanced journey through the site when searching for a specific job or location. Cookies are also used to help us understand how our site is being used. You can find out more about how Salt uses cookies here. By continuing to use the Salt site you are consenting to use our cookies.

OK