Salesforce Administrator – Customer Service

As a Salesforce Administrator within ECOM Customer Service Team. We are looking for someone to follow up and manage the ongoing development of the Customer Service Salesforce Service Cloud as well as support the day-to-day business functions of the Customer Service Team and the Call Center users, as well as reporting, systems integration, work flows, and various Salesforce related projects. You would be reporting directly to the Operational Excellence Manager

Minimum 2 to 3 years of proven working experience in and knowledge of Salesforce Service Cloud

Experienced with Microsoft Office applications, including Teams, Outlook, Word, and Excel; Experience working with various operational, project management, and ticketing systems e.g. JIRA, Confluence, and Asana

Experience with data cleansing and data management is a plus

Able to prioritize a complex workload

If you have a Salesforce Administrator Certification, that would be preferred

Sound judgement and excellent problem-solving skills with a strong sense of ownership and accountability

Fluent English speaker with excellent written and spoken communication skills

Salt is acting as an Employment Business in relation to this vacancy.