Senior Account Manager

Overview

I have brand new role at one of my favourite clients, a world-leader in Adaptive Behavioural Analytics. We’re looking to hire a Senior Account Manager / Account Director, a special kind of person that will be the guardian of the strategic customer relationship and orchestrate the deployment of corporate wide resources to provide the best possible service to two of the businesses’ strategic accounts.

My client works with leading companies around the world protecting them from the most sophisticated fraud attacks. A multi-award-winning business that is consistently growing and using the most sophisticated technology needs an outstanding person well-suited to this role.

As an Account Director, you must deliver a comprehensive customer centric program aligning with each clients’ individual needs. The intention is not to simply focus on the next opportunity, but the longevity of the customer through preventative maintenance of our relationships. The role requires a strong balance of both interpersonal and commercial acumen to support the delivery of the highest level of customer experience.

Responsibilities

• The Account Director has ultimate responsibility for all elements of the account including:
• Maintaining a positive client relationship
• Develop bi-lateral senior level relationships
• Single commercial point of contact with client, supported by senior leaders.
• Maintain Account Plans, lead sheets and update the Customer Relationship Management tool
• Ownership of the contractual relationship
• Work alongside sales to deliver additional value for the client and the business
• Seek out new opportunity with the client
• Manage issue escalation in both directions
• Regular business reviews with the customer
• Assist in the development of new and existing account management tools.
• Captures mutual learnings from the client for replication and share best practice.
• Effectively communicate the voice of customer within the business including to senior management and the delivery team.
• Ensure the delivery team is aligned to the vision of the commercial team and delivery is seamless.
• Recognition that the role of Account Director is evolving, and he/she must work with the wider business to deliver the best client centric experience possible.

Skills and experience

• Strong interpersonal & communication skills both written and verbal – polite and friendly but capable of getting an opinion across.
• Experience in working at a global PSP, acquirer or other payments business
• Demonstrate strong program/change management experience
• Capable of learning from experience
• Good networking skills with an established network of contacts
• Confident dealing with senior people in the payments industry
• Experience in fraud management vendor solutions an advantage
• Experience negotiating contracts and new terms
• Resilience in the face change
• Ability to manage multiple complex projects as independently or as part of a team
• Requires a top tier university primary degree business/technology, Msc or MBA an advantage

If you would like to join a massively growing company full of the brightest individuals, then do not hesitate to get in touch with your CV to discuss immediately. nkennedy@welovesalt.com

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