Senior Customer Success Manager

Senior Customer Success Manager

Salt is partnered with an exciting business who have built an advanced analytics platform which collates billions of pieces of e-commerce data daily. Their customers are FMCG brands who can utilise this data to drive their strategic decisions and optimise their execution in real-time. The business are growing and are seeking a Senior Customer Success Manager to join the UK team, managing a portfolio of clients in the EMEA and US regions.

Responsibilities:

· Support new customers with their on-boarding, including training them on use of the tool.

· Improve customer experience through analysis of data.

· Identify opportunities for business growth within existing customers through networking with key stakeholders.

· Ensure customers consistently see value in the platform, therefore minimising churn.

· Handle customer requests, including identifying problems and resolving these.

Requirements:

· 5-7 years of experience in a commercial position, preferably as a Category Manager for an FMCG manufacturer, or possibly in Account Management, Data Insights, Trading etc.

· Analytical mind, plus competence with Excel and driving insight from data.

· Passion for the high-growth Ecommerce market, and the impact that reliable data can have.

· Customer-centric mindset.

· Organised with ability to multi-task and work in a fast-paced environment.

· Flexibility to travel, once this resumes.

Location: Central London (currently remote)

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