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Customer Success, Senior Manager
Salt are partnered with a US-based business who are going through high-growth and seeking a Customer Success Senior Manager who will be their first person on the ground for Germany. The business has developed an advanced AI platform utilised by businesses globally to increase customer engagement. They are seeking someone with experience from a consultancy who can understand customers long-term strategic goals, and advise on how this platform can support in achieving those goals.
· Take ownership of customer relationships in the DACH region, building relationships with C-level, and advising on how they can maximise value from the platform.
· Scale the adoption of the platform within existing customers through up-sells/cross-sells.
· Advise the business on customer needs, including suggestions of how the platform could be customised.
· Upwards of 5 year’s experience, including time spent within a consultancy, working on business-related digital projects with a focus on sales and marketing.
· Focus on one of the following industries: Telecoms, Retail, Travel, Financial Services, or Media.
· Experience presenting to key stakeholders and building long-term relationships, plus excellent communication skills.
· Ability to work autonomously and be self-driven, plus comfortable working in a remote capacity.
· Business fluency in both German and English.
Location: Germany (Remote-working) – Munich preferred