Senior Customer Success Manager (French speaking)

Greater London Permanent £70000.00 - £100000.00 per annum

Senior Customer Success Manager – French-speaking

The Company

A scale-up technology business at the forefront of innovation, this SaaS vendor is currently rapidly expanding across the world. Their pioneering enterprise technology is used by an ever-expanding list of global customers, thanks to the ongoing adoption of remote working and collaboration. The company offers a fast-paced start-up working environment with excellent opportunities for personal development and career progression.

The Role

Having undergone considerable growth in their customer base across Europe, a new opening has arisen for an experienced CSM with fluency in French to join the team as a trusted advisor and relationship manager with a portfolio of key accounts. The Customer Success Manager is a key role in the business, responsible for ensuring customer retention and success:

  • Responsible for a varied portfolio of customers, ensuring that each customer is gaining maximum value from the solution
  • Influence future lifetime value through increased product adoption, customer satisfaction and overall health scores
  • Relationship management: oversee the relationship and create trust with key customer stakeholders through providing strategic value-add solutions
  • Review meetings, creating roadmaps and strategy review
  • Identify ways to improve services and feedback product suggestions internally

About You

The Customer Success Manager will most likely bring the following skills and experience:

  • Previous experience in a B2B customer-facing role such as customer success, client success, account management, relationship management, client services, customer experience or consulting
  • Fluency in French is required
  • A “customer first” mindset with the ability to build relationships with a range of different stakeholders within your portfolio
  • Passionate about customer success: strategic & analytical whilst being customer-centric in everything you do
  • An effective team-player: you can implement new ideas and gain buy-in from your colleagues across the business
  • Energetic and highly-motivated personality with a strong desire to work in a dynamic tech start-up environment

Job Information

Job Reference: JO-2102-197634
Salary: £70000.00 - £100000.00 per annum
Salary per: annum
Job Duration:
Job Start Date: ASAP
Job Industries: Account Management & Customer Success Jobs
Job Locations: Greater London
Job Types: Permanent
Job Skills: Account Manager, Client Success, Customer Success, Enterprise Software, Relationship Manager, SAAS

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