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Customer Onboarding Specialist

City of London Permanent £30000.00 - £45000.00 per annum + bonus and benefits

Customer Onboarding Manager – Data/Customer Insight SaaS – London

The Company

One of the top 50 hottest UK start-ups in the UK 2016! This client is innovative, rapidly-growing tech start-up within the UK within the Customer Insight and Data Analytics space. Currently holding a global presence within 4 different continents, some of their clients include huge Blue Chip names such as AirBnB, BBVA, Google and L’Oreal. Having witnessed their exponential growth through 2016, they now have a real platform to push on in 2017, partnered with their considerable investment; this is a company that is definitely an exciting place to be in the coming years.

The Role

As the Customer Success team is growing frantically, a need for a Customer Onboarding Manager has arisen. As a Customer Onboarding Manager you will be joining a dynamic and growing practice within the Professional Services (PS) team. The Customer Onboarding Manager will participate in a wide variety of market and business intelligence and data analytics efforts as well as providing a comprehensive list of services including, market intelligence and competitive analysis, best practices, and training. You will collaborate with the Customer Success Manager to provide actionable insight recommendations and articulates value to customers. The need for the successful candidate will be to provide strategic, substantial, and pragmatic advisory services to private and public businesses and organizations.

  • Perform specific market analyses as necessary, including market sizing, segmentation, share analysis, and growth and profit potential for clients in various sectors.
  • Provide ongoing competitive research and analysis of competitors’ strategies and tactics to clients.
  • Advise stakeholders on positioning strategies, marketing campaigns etc.
  • Establish and operate standardized process for collecting and interpreting market intelligence for the client and their partners.
  • Turn market intelligence information into, actionable insights delivered to the Client
  • Training and implementation of the SaaS product.
  • Improve standardized processes for collecting and interpreting customer insights.

The Candidate

The successful Customer Onboarding Manager will possess the following skills and experience:

  • 3+ years of experience working on strategic initiatives within a large, matrixed and complex organization; previous consulting experience strongly preferred.
  • Experience developing executive communications, both written and verbal.
  • Strategic thinker with the proven ability to identify opportunities, formulate supporting business cases and gain support from stakeholders.
  • Proven ability to quickly earn the trust of others and develop relationships across the organization.
  • Ability to communicate effectively with clarity and precision in both written and verbal capacities.
  • Excellent problem solving and critical thinking skills.

To be considered for this fantastic opportunity, please send a copy of your CV to in the first instance.

Job Reference: JO-1711-129760

Salary: £30000.00 - £45000.00 per annum + bonus and benefits

Salary per: Annum

Job Duration:

Job Start Date: ASAP

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