DACH Customer Success Manager

Account Management & Customer Success

Europe Permanent €60000.00 - €70000.00 per annum

Customer Success Manager – Social Customer Experience SaaS – Hamburg

The Company

A global team of 1,200+ employees in an exciting space in the MarTech arena are growing rapidly across Europe. One of the fastest-ever growing companies in the SaaS space, with a value of over $1bn, are empowering and connecting customers with brands on a level that matters to their consumers.

Now revolutionary within the industry, they cover more than 70 countries, worldwide, working with over 1000 of the worlds largest and most recognisable brands, such as McDonald’s, P&G and Uber!

The Role

They are looking for an experienced Customer Success Manager to work within their existing customer success team based in Hamburg, which is currently an emerging market for these guys, already with 10 enterprise clients. You will be focusing on delivering value, establishing relationships, guaranteeing retention and driving adoption through their paid social offering.

The Customer Success Manager will ensure that every client derives the most value possible from the platform, whilst building strong relationships with internal and external stakeholders resulting in client retention.

  • Increase renewal rates and reduce churn.
  • Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores.
  • Identify and facilitate up-sell and cross-sell opportunities to drive new business growth through greater advocacy and reference-ability.
  • Communicate customer needs and priorities to business development teams to help ensure product meets customer expectations.

The Candidate

The successful Customer Success Manager will most likely bring the following skills and experience:

  • 3+ years’ experience in customer-facing organizations preferably a MarTech SaaS vendor.
  • Ability to manage influence through persuasion, negotiation, and consensus building.
  • Strong empathy for customers AND passion for revenue and growth.
  • Deep understanding of value drivers in recurring revenue business models.
  • Analytical and process-oriented mindset.
  • Demonstrated desire for continuous learning and improvement.
  • Enthusiastic and creative leader with the ability to inspire others.
  • Excellent communication and presentation skills.
  • Flexible during times of change.
  • Team player able to effectively interact with colleagues and business partners across the company.

To be considered for this fantastic opportunity, please send a copy of your CV in the first instance to cknights@welovesalt.com

Job Reference: JO-1802-132411

Salary: €60000.00 - €70000.00 per annum

Salary per: Annum

Job Duration:

Job Start Date: 04/06/2018

Apply Now

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