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Customer Success Manager

Greater London Permanent £18 - £45000.00 per annum

The Company:

This role is for a really exciting company who have developed a cloud-based e-commerce software that enables online retailers to make their products visible across multiple channels. They are looking for a Customer Success Manager who will work with some of the UK’s and Europe’s biggest and best-known retailers in order to utilise their solutions which will help the retailers improve and develop their ecommerce strategies.

The Role:

  • You will be accountable for all areas including customer success, retention, and growth. You will also be required to enhance all post-sales customer activity which will include customer on-boarding, customer support, customer success, professional services and account management. The ultimate goal will be to improve retention, success, and the growth of their customer base
  • The role will require you to work closely with other departments such as sales, product development, marketing, to improve the customer experience
  • Improving the customer life cycle for their clients from self-service to managed-service accounts will be required. You will need to establish a baseline metrics for enhancing the customer progress through this life cycle
  • You will be managing the progress against predefined success metrics, risk mitigation and opportunity so you will thus, be required to provide timely analyses concerning the status of the customer base

Your Profile:

  • A minimum of 3-5 years of either customer success or account management in B2B or B2C organizations
  • An aptitude for both operating and thinking strategically while working directly with customers
  • Experience working within a global organization
  • Experience with SaaS business models
  • Knowledge of the ecommerce industry
  • A preferred experience trading on marketplaces or employing digital marketing
  • Fluency in English

Job Reference: JO-1802-132022

Salary: £18 - £45000.00 per annum

Salary per: Annum

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