OnBoarding Specialist

Customer Success

City of London Permanent £35000.00 - £50000.00 per annum + bonus and benefits

Onboarding Specialist – Data Insights MarTech – London

The Company

One of the top 50 hottest UK start-ups in the UK 2017! An innovative, rapidly-growing tech start-up within the UK, operating in the Customer Insight and Data Analytics space. Currently holding a global presence within 4 different continents, some of their clients include huge Blue Chip names such as AirBnB, BBVA, Google and L’Oreal. Having witnessed their exponential growth through 2017, their exceptional product, coupled with their huge investment, they now have a platform to become a market leader in the data-driven MarTech vendor industry.

The Role

Due to the heavy investment received, and the encouraging vision for the company within the UK market, a push within the Customer Success/Implementation team is required, opening an onboarding specialist role working alongside the Customer Success team. As an Implementation Consultant who can guide Enterprise customers through the implementation process, as well as build long-lasting senior level relationships through your consultative and strategic approach:

  • Take the lead role with your customer portfolio, owning the operational aspects of onboarding & projects (scope project engagements, project management & delivery)
  • Be an evangelist for Customer Success and ultimately deliver successful customer outcomes that delight
  • Lead requirements gathering for deployments with new customers, whilst designing and configuring solutions and ensuring customers are fully trained on the platform.
  • Get up to speed with core platform functionalities and quickly develop an expert understanding of how social media drives business value & ROI
  • Enthusiasm, professionalism and naturally happy to wear multiple hats as part of a growing business

The Candidate

The successful Onboarding Specialist will possess the following skills and experience:

  • Take the lead role with your customer portfolio, owning the operational aspects of onboarding & projects (scope project engagements, project management & delivery)
  • Be an evangelist for Customer Success and ultimately deliver successful customer outcomes that delight
  • Lead requirements gathering for deployments with new customers, whilst designing and configuring solutions and ensuring customers are fully trained on the platform.
  • Get up to speed with core platform functionalities and quickly develop an expert understanding of how social media drives business value & ROI
  • Enthusiasm, professionalism and naturally happy to wear multiple hats as part of a growing business

To be considered for this fantastic opportunity, please send a copy of your CV to cknights@welovesalt.com in the first instance.

Job Reference: JO-1712-130423

Salary: £35000.00 - £50000.00 per annum + bonus and benefits

Salary per: Annum

Job Duration:

Job Start Date: ASAP

Apply Now

Here are some related jobs

Customer Success

Customer Success Manager DACH

The Company: An exciting Marketing Technology platform which is a unified customer experience management platform for enterprises. It provides social media marketing, social advertising, content management, collaboration, advocacy and social…

€60000.00 - €70000.00 per annum
Customer Success

Customer Success Manager

The Company: An exciting Marketing Technology platform which is a unified customer experience management platform for enterprises. It provides social media marketing, social advertising, content management, collaboration, advocacy and social…

€50000.00 - €60000.00 per annum
Customer Success

Technical Consultant

Technical Consultant - Social Customer Experience SaaS - London The Company A global team of 1,200+ employees in an exciting space in the MarTech arena are growing rapidly across Europe.…

£60000.00 - £80000 per annum + bonus and benefits
×
UK

Upload your CV

Upload your CV and one of our consultants will be in touch with you as soon as possible.






Please let us know where you are, or where you would like to be in the world so we can point you in the right direction.




Cookie Consent×

Salt uses cookies to improve the user experience of our site. Cookies allow you to have a more enhanced journey through the site when searching for a specific job or location. They also allow for social sharing through Facebook, Twitter and LinkedIn. Whose doesn’t like cookies? Unfortunately it’s not those kind of cookies we are referring to but they are there to help us understand how our site is being used and give you a better service. You can find out more about how Salt uses cookies here. By continuing to use the Salt site you are consenting to use our cookies.

OK