Customer Experience Consultant – Digital Transformation

Digital Consulting

Greater London Permanent £35000 - £70000.00 per annum + bonus and benefits

My client is a reinvigorated consultancy purpose built for the future.

They work on the most important projects across the industry and are proven pioneers in digital transformation. Whether it be smart homes and meters, redesigning customer experience or turning around the biggest projects in this space, you will be working at the intersection of technology and creativity to solve exciting industry problems. The focus of this role will be predominately on the energy and utilities sector.

Currently we are looking for strong candidates with experience across customer experience who want to work on industry defining projects with a leading firm.

Responsibilities include the below:

  • Shaping, guiding and delivering customer experience / digital transformation programmes.
  • Helping clients to improve the customer journey across all stages
  • Enabling clients to balance business change with technological change whilst maintaining benefits and delighting customers.
  • Leveraging digital customer experience technologies such as CRM to provide significant opportunities for clients to succeed in the market.
  • Driving innovation and defining new solutions.
  • Deploying agile methods to deliver change.

Applicants should have the following skillset /attributes:

  • Successful track record on customer experience change projects
  • Ideally experience on large transformation projects.
  • Proactive self-starter.
  • Understanding of technology and a strong collaborative approach.
  • Proven customer improvement skillset.
  • Ability to work effectively in a very fast paced team focussed environment.
  • Able to travel within the UK.

This is an excellent opportunity to work in a leading business taking the industry by storm! Interviews are happening now so be sure to apply and find out more!

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Job Reference: JO-1901-143915

Salary: £35000 - £70000.00 per annum + bonus and benefits

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