Client Implementation Manager

Greater London Permanent £60000 - £80000 per annum + bonus & benefits

Implementation Manager – InsurTech

The Company

A FinTech SaaS platform who are reinventing and disrupting the complex insurance market thanks to their digital transformation insurance platform. Founded in the UK with excellent financial backing and at a pivotal early stage in their growth, the organisation has ambitious plans to scale the team, driven by continued success in new customer growth and high levels of interest in their solution.

The Role

A fantastic opportunity has arisen to join the team as their very first Implementation Manager. A key role in the post-sales team, the Implementation Manager will work closely with new customers to implement the platform and enable key stakeholders with successful adoption of the platform:

  • Build and maintain great relationships with customers in order to understand (or pre-empt) their needs and challenges in order to add value
  • Consult with customers to define implementation plans, working closely with multiple internal and external stakeholder to define requirements
  • Project manage end to end implementations and ensure a seamless transition to customer success
  • Take a lead role in contributing to the development of implementation approach, process and tools
  • Partner will different teams (Sales, R&D, Legal, Customer Success) to ensure an excellent customer experience and, where appropriate, add value in supporting business development and sales opportunities

About You

  • It is likely that you will have either a consulting background or may have worked in-house within the transformation team of an insurer or broker: experience and knowledge of insurance and Lloyd’s market is essential
  • Your previous experience has given you a good understanding of how technology can be used to solve problems and create value within commercial insurance
  • Project management experience ideally leading software implementations
  • An excellent communicator who naturally builds long-term relationships with stakeholders at all different levels
  • A desire to join an early stage FinTech start-up in a role with the opportunity to shape and scale the implementation function

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Job Information

Job Reference: JO-2012-196377
Salary: £60000 - £80000 per annum + bonus & benefits
Salary per: annum
Job Duration:
Job Start Date: ASAP
Job Industries: Pre-Sales & Post-Sales Jobs
Job Locations: Greater London
Job Types: Permanent
Job Skills: Consulting, Fintech, Implementation, insurtech, Lloyds, post-sales, Professional Services, SAAS

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