Client Support Engineer

Pre-Sales & Post-Sales

Greater London Permanent / Perm £40000.00 - £45000.00 per annum + benefits

I love working with this client. They are pioneering the use of machine learning in the prevention of e-commerce fraud, and have been very successful in the four years that they have been in operation.
We’re looking for a core member to join our integration engineering team, to help lead clients through the integration process, so that they can extract the best possible performance from their fraud solution.
Well supported by our internal data engineering, machine learning and fraud analysis teams, your team is the glue that connects this business with it’s customers.

REQUIREMENTS

  • Proven ability to run an end-to-end integration process.
  • Customer relationship and communication skills.
  • Strong documentation skills.
  • Self-motivated and self-managed, with high dependability.
  • Experience of interacting with RESTful APIs.
  • Data analysis, especially BigQuery/SQL, with the ability to clearly communicate the results.
  • General understanding of web and server technologies, including HTTP and JSON.
  • General understanding of web payment flows, and the parties involved (gateways, 3DS)
  • Scripting skills (Bash, Python).

RESPONSIBILITIES

  • Understand the client’s payment flow, and work with various teams to make integration decisions that will lead to the best performance for the client.
  • Proactively carry out regular data quality checks and data wrangling throughout the integration process.
  • Working directly with client engineering teams to assist with support issues or queries regarding any aspect of our service – these can range from data analysis requests, to queries regarding general fraud trends.
  • Build a deep understanding of fraud products and systems.
  • Be a problem solver – getting a client integration across the line often requires getting two very different systems to work with each other.
  • Stay ahead in client communications to manage expectations.
  • Be the bridge between clients and other internal engineering and technical teams.

If you are interested in this fantastic company, who have recently received a 2nd series of funding, and you have a fitting technical and commercial background, then do not hesitate to get in touch with nkennedy@welovesalt.com

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Job Reference: JO-1809-140000

Salary: £40000.00 - £45000.00 per annum + benefits

Salary per: Annum

Job Duration: Perm

Job Start Date: ASAP

Apply Now

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