Customer Success Consultant

The Company

Our client is a series- C global analytics leader, offering a trusted business intelligence platform that enables individuals, from power users to knowledge workers to decision makers, to transform their organisation into a data-driven business.

The Role

As a Customer Success Consultant, you will serve as a trusted and technical consultant for customers adopting and leveraging the platform. You will join a team responsible for supporting customers and partners in developing enterprise Business Intelligence & Analytical solutions, and developing industry-based solutions. As a consultant, you will be expected to become a platform expert so you can speak intelligently on the best practices and recommendations that teach customers how to maximize their experience and capabilities.

This is an opportunity to join a growing company at an exciting time in its history. We are looking for hands-on, self-starters who are passionate about Business Intelligence & Analytics who can leverage their experience to create success for themselves and for my client.

Responsibilities

• Working with clients to establish business requirements and develop cloud and on-premise solutions for BI, advanced analytics, and data science.
• Design and develop bespoke BI & Advanced Analytics solutions that leverage the platform to transform complex data into actionable insights for clients.
• Implement solutions using industry best practices for the management and transformation of data.
• Contribute to the design and development of industry solutions based on the platform.
• Participate in delivering training sessions both in person and on-line to both customers and partners
• Consistently stay up to date with the latest developments in data & analytics technologies to drive strategy and inform clients.
• Take ownership of projects and collaborate with multi-disciplined teams including client resources and colleagues.
• Instilling trust & confidence with the client, ensuring commercial objectives are achieved.
• Support senior members of the team in pre-sales engagements to demonstrate the possibilities afforded by the latest developments in there solutions.

About you

• Strong stakeholder engagement and management skills gained in industry, management consultancy or system integrator environments.
• Demonstrable experience in the application of technology stacks (Microsoft, SAP, Oracle, etc.) to achieve or overcome a business solution or problem
• Ability to translate business requirements into technical requirements
• Experience using business intelligence and analytical tools (Tableau, Power BI, etc.) to develop informative reports and dashboards
• Demonstrate experience in the design and development of data warehouse-based solutions and related technologies (T-SQL, SSAS, SAP BW/ Hana, C#, …)
• Ability to model and transform data, build ETL solutions and present data in a useful business context. This includes development experience with leading ETL technologies.
• Awareness of Data Science technologies, such as R or Python