Customer Training Manager

Customer Training Manager – Content Marketing SaaS – London

The Company

The industry pioneer behind Content Performance Marketing, they have thoroughly redefined the concept of search engine optimization by developing an award-winning platform that precisely measures and optimizes marketing content across online channels. Their cloud-based platform is powered by big data analysis that allows customers to plan, optimize, and measure campaigns based on real-time content performance. These guys are the runaway leaders in this market, which shows in the company’s growth. They grew by over 170% last year globally!

The Role

Through continued success and growth, the London Client Services team is growing. The goal for the Customer Training Manager is to work with mid-market to enterprise level customers across EMEA on driving platform performance. This is a pivotal role on the Client Services team, as it is vital that customers are adept and highly successful on using the platform and optimizing their marketing and content campaigns thereof.

• Design, create and implement customer facing training programmes, to increase users and drive product adoption.
• Responsible for the onboarding program for all mid-market to enterprise level customers.
• Ensure that training is aligned to customer success goals and customer lifecycle.
• Assist external teams on leveraging the platform, to deliver business value across all levels of the client.
• Continue to create engaging content and training solutions to support on-going customer training and enablement.
• Train internal teams on how best to deliver the customer training solutions.

The Candidate

The successful Customer Training Manager will possess the following skills and experience:

• A Bachelor’s Degree is required.
• Energetic and passionate about driving engagement and adding value to the customer lifecycle.
• 2+ years in a customer training role or SaaS related training role.
• Experience in Customer Success or Client Services within a rapid-growing SaaS business.
• Thorough understanding of tech, SaaS solutions and digital marketing.
• Strong presentation skills and credibility.

To be considered for this fantastic opportunity, please send a copy of your CV to cknights@welovesalt.com in the first instance.

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