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Customer Training Manager

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Greater London Permanent £35000.00 - £45000.00 per annum + bonus and benefits

Customer Training Manager – Content Marketing SaaS – London

The Company

The industry pioneer behind Content Performance Marketing, they have thoroughly redefined the concept of search engine optimization by developing an award-winning platform that precisely measures and optimizes marketing content across online channels. Their cloud-based platform is powered by big data analysis that allows customers to plan, optimize, and measure campaigns based on real-time content performance. These guys are the runaway leaders in this market, which shows in the company’s growth. They grew by over 170% last year globally!

The Role

Through continued success and growth, the London Client Services team is growing. The goal for the Customer Training Manager is to work with mid-market to enterprise level customers across EMEA on driving platform performance. This is a pivotal role on the Client Services team, as it is vital that customers are adept and highly successful on using the platform and optimizing their marketing and content campaigns thereof.

  • Design, create and implement customer facing training programmes, to increase users and drive product adoption.
  • Responsible for the onboarding program for all mid-market to enterprise level customers.
  • Ensure that training is aligned to customer success goals and customer lifecycle.
  • Assist external teams on leveraging the platform, to deliver business value across all levels of the client.
  • Continue to create engaging content and training solutions to support on-going customer training and enablement.
  • Train internal teams on how best to deliver the customer training solutions.

The Candidate

The successful Customer Training Manager will possess the following skills and experience:

  • A Bachelor’s Degree is required.
  • Energetic and passionate about driving engagement and adding value to the customer lifecycle.
  • 2+ years in a customer training role or SaaS related training role.
  • Experience in Customer Success or Client Services within a rapid-growing SaaS business.
  • Thorough understanding of tech, SaaS solutions and digital marketing.
  • Strong presentation skills and credibility.

To be considered for this fantastic opportunity, please send a copy of your CV to cknights@welovesalt.com in the first instance.

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Job Reference: JO-1901-144812

Salary: £35000.00 - £45000.00 per annum + bonus and benefits

Salary per: Annum

Job Duration:

Job Start Date: ASAP

Apply Now

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