Implementation Manager

Implementation Manager – AI-driven Business Management SaaS – London

The Company

A true innovator in the way global brands handle their admin, revolutionising contract management and empowering global corporations.

One of the fastest growing AI-driven tech business in the world, they have achieved over 300% growth in the last 12 months, firmly on track to becoming the leader in digital contract management. Having recently opened office sin North America and Canada, this UK founded start-up are scaling with some of the largest enterprises globally such as EDF Energy, Specsavers and EY.

One of the top-rated partners of IBM Watson and over $55m in total funding, this is a fantastic opportunity to join their team during their astronomical growth.

The Role

They are looking for an implementation consultant to join their growing team based in London. You will be tasked on taking clients from signature to client success, discovering requirements, establishing success criteria, carrying out successful implementations, and delivering tailored custom solutions.

• Responsible for onboarding of new clients over the 3-month implementation plan, whilst aiding design and onboarding of the platform.
• Act as an advocate for the product.
• Troubleshoot a wide variety of complex, technical issues.
• Setting up best practice and guides that ensure the client get best and full use of the product, set to their individual requirements.
• Define, run and deliver technical workshops around the platform and best use cases.
• Represent the product team through commercial efforts with the client.
• Support client’s technical setup inquiries.
• Collaborate with the Customer Success team to ensure the customer experience is of the highest quality.
• Must handle multiple projects with multiple clients at any one time.

The Candidate

The successful Implementation Manager will most likely bring the following skills and experience:

• 2+ years experience within Software Deployment or SaaS implementation
• Experience working with eCommerce or web analytics SaaS platforms.
• Strong knowledge of web technologies (HTML/XML/PHP/JavaScript).
• Experience working in a similar role with SaaS technologies.
• Strong written and verbal communication skills; fluency in English a must.
• Good organisational and time-management skills.
• Strong internal and external relationship development skills.
• Strong business requirements analysis skills.
• Potentially a web developer looking to move into a more commercial/technical set-up.

To be considered for this fantastic opportunity, please send a copy of your CV in the first instance to cknights@welovesalt.com

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