Senior Technical Account Manager

Senior Technical Account Manager

London/Remote UK

We are looking for a Senior Technical Account Manager to help the Customer Success teamwork with our clients to identify and document their requirements and recommend how the technology and product mix can meet their needs.

Company

My client is a customer data and marketing Vendor that helps retailers increase CRM revenue by sending personalised marketing messages throughout the customer journey. Their solution combines the data unification and customer insight of a CDP with a cross-channel marketing orchestration platform, letting retail marketers easily and efficiently create experiences their customers love across email, mobile, on-site, social, direct mail and more. They are trusted by the fastest-growing retail brands in the world such as MADE.com, Hotel Chocolate, Pepe Jeans and Feelunique. My client’s team is in excess of 100 employees based in London, New York and Southampton and have raised £25m++ from leading venture capital funds across the world such as Octopus Ventures.

Role

• Develop and maintain expertise in feature functionality and practical application of all our product offerings.
• Relationship building – you will foster and maintain fabulous relationships with marketing and technology stakeholders, ensuring that they know your value & take your call as a trusted professional.
• Trusted partner – you will be a trusted partner to the Customer Success team, providing them with insight and support when they have questions and you will be readily available to join this team in speaking to their clients when they need you.
• Objectives and solutions – you work with a client to identify solutions and will be able to challenge them based on their objectives – craft a narrative around a solution that best fits the platform
• Requirements gathering – you are responsible to gather requirements, manage objections and ultimately deliver a series of recommendations to the customer on how best to use the technology platform to deliver their requirements.
• Design, validate and document technical solutions to share with customers
• Collect and analyze feedback from our customers to influence road-map, engineering, and product management teams to meet our customer business challenges and align with our internal business objectives

Requirements

• Experienced – you have Technical Account Management experience in a fluid, fast-paced environment
• Curious – you are excited about technology and the value my client offers retailers. You take proactive steps to educate yourself on what’s happening in the industry, and how you can perform better in your role.
• Driven – you want to succeed and you’re able to roll up your sleeves to get things done
• Excellent communicator – you can communicate confidently and authoritatively with a wide variety of internal and external stakeholders.
• Personable – you know how to make prospects and clients comfortable, and they find you both engaging and credible in all conversations.
• Ability to build relationships – with existing customers, understand their environment, and introduce new concepts to solve problems
• Ability to balance multiple competing priorities