Onboarding Manager

Onboarding Manager

The company:

An exciting new PSP in the market has built a product which is changing payments within the financial services sector! This company solely focuses on the lending, debt collection and FinTech space!

The Role:

• You will be the point of contact for customers when guiding them through the process, helping with all technical queries
• You will be responsible for all inbound support queries, via email, for both the new and existing customers
• You will need to be a payments expert as you will be required to provide advice on payment processing to both new and existing customers
• This role will require you to act proactively and quickly when resolving technical issues
• Record all merchant details and accounts on internal systems

Your Profile:

• You will need a payments background and the understanding of payment lifecycle
• Having had experience in a customer facing role within a PSP
• Technical understanding of merchant onboarding
• Highly analytical

Additional Experience:

• Having worked in a pre-sales role would be very beneficial
• Having had exposure to different stages of the product lifecycle would be a distinct advantage

Please apply or get in touch directly with Hayley Monk – hmonk@welovesalt.com

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