Application Support Engineer

Surrey Contract / 6 Months

Our client, an international software company is looking to hire an Application Support Engineer to help support a wider team managing and solving issues for platform users and administrators.

This is a 6-month contract perfect for a Application Support professional who meets all of the criteria below:

Essential Criteria:

  • Proven ability to troubleshoot the difficult technical issues in time critical situations.
  • Able to conduct themselves professionally when dealing with complex user issues.
  • Working knowledge of components in a web applications stack.
  • Experience with relational databases MySQL/Oracle.
  • Background of working with preferably Unix, Linux or other QS.
  • Experience or base-level understanding of programming languages, preferably Javascript/Java, Python, Perl, Unix Shell, Windows Shell.
  • Excellent written and verbal communications skills.
  • Ability to read/analyse application and database logs.
  • Experience in one (or more) of the following; Email Infrastructure (POP3/IMAP, SMTP), Authentication & Authorisation Technologies (LDAP, SAML), Web Services (SOAP, REST), Data Extraction Technologies (JDBC, ODBC), Networking (HTTP, TCP/IP).
  • Experience working with cloud based software like Microsoft Azure, Amazon Web Services, Google Cloud Platform, Okta.

Key Responsibilities:

  • Learning and understanding native cloud platform, technologies and best troubleshooting practices to ensure successful issue resolution.
  • Assessing and troubleshooting for platform product issues.
  • Managing consumer expectations that results in high customer satisfaction.
  • Maintaining technical expertise and utilising it to help customers.
  • Communicate with customers and teams through various methods.
  • Suggest and implement product functionality improvements.

About You:

  • Technology enthusiast and industry advocate.
  • Someone who enjoys working in a customer-facing role.
  • An individual who enjoys employing technological solutions to complex technical issues.
  • Collaborative team-player who enjoys operating within a collective unit.

If you meet all of these requirements, are looking for a new contract and would like the chance to further your career, feel free to reach out!

Job Information

Job Reference: JO-2205-255424
Salary per: annum
Job Duration: 6 Months
Job Start Date: ASAP
Job Industries: Cloud Infrastructure & EUC
Job Locations: Surrey
Job Types: Contract

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