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Service Desk Analyst

Surrey Contract / 3 months £0.00 - £150.00 per day

In this role you will:

  • Log cases on the IT Service Desk and maintaining details of software / hardware problems detected.
  • Provide initial triage technical support by answering customer inquiries, solving problems and providing product information via case, phone or e-mail in a timely efficient manner.
  • Represent peers in Global Forums in Transfer of Information (TOI) and other training sessions.
  • Logcases on the IT Service Desk and maintaining details of software / hardware problems detected.
  • Provide initial triage technical support by answering customer inquiries, solving problems and providing product information via case, phone or e-mail in a timely efficient manner.
  • Represent peers in Global Forums in Transfer of Information (TOI) and other training sessions.
  • Escalating to internal or external support resources and Subject Matter Experts when necessary.
  • Technical background and ability to learn and absorb technology quickly.
  • Great written and verbal communication skill.
  • Prior experience working in a helpdesk environment over phone, using technical skills to resolve end user issues on a first call resolution basis.
  • The ability to communicate effectively with people at all levels.
  • The ability to have difficult conversations with customers.
  • The ability to ask clear and precise questions of the customer to ascertain the exact details of the problem.
  • Basic understanding of ITIL Skills and business processes.
  • 2 – 4 years working within an IT environment
  • The ability to work as part of a team and on their own initiative.

What you get to do in this role:

  • Log cases on the IT Service Desk and maintaining details of software / hardware problems detected.
  • Provide initial triage technical support by answering customer inquiries, solving problems and providing product information via case, phone or e-mail in a timely efficient manner.
  • Represent peers in Global Forums in Transfer of Information (TOI) and other training sessions.
  • Escalating to internal or external support resources and Subject Matter Experts when necessary.
  • Supporting users in the use of the platform by providing necessary advice and/or training.
  • Perform initial triage of customer cases with documented solutions and/or workarounds, answering support queries via phone or CRM in a timely efficient manner.

Job Information

Job Reference: JO-2210-327332
Salary: £0.00 - £150.00 per day
Salary per: day
Job Duration: 3 months
Job Start Date: 03/11/2022
Job Industries: Cloud Infrastructure & EUC
Job Locations: Surrey
Job Types: Contract
Job Skills: Helpdesk, Service Desk, Support

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