Windows Support Engineer

Please note this role is based in Brussels and includes Watch Duty On Call support outside business hours from 18:00 till 8:00, assigned on a rotational basis.

12 month contract

Candidates who hold a European passport may apply, unfortunately no sponsorship is offered for this role.

Division

The General Technical Services division plans, builds and runs the global infrastructure of the company, and is additionally responsible for the IT service management to the operating entities of the various Group markets. GTS operates its IT systems and IT services in such a way that, at an appropriate and bench marked cost level, it can deliver the agreed levels of service to support the requirements of the business processes, for both normal operations and during disaster recovery.

The Windows Support Engineering team is responsible for the 2nd and 3rd level support for 2000+ Windows (Physical & VM) servers running various applications. The team is also responsible for architectural designs of some critical services like File Server as well as accountable and responsible for the stability of Windows environments and Software patching .

The team provides on site cover between the hours of 08:00 and 18:00 Mon – Fri, and also provides watch duty cover outside of office hours.

Role

In the frame of the projects and system administration, the Windows Support Engineer will be responsible for providing 2nd level & 3rd support of Windows servers (2008, 2012 , 2016 and 2019) in a complex and hybrid environment consisting on the following responsibilities:

• Follow-up of production & Non production environment problems and change requests (ITIL and AGILE processes )
• Management of File & Print, Backups, restores and associated infrastructures like Falcon.
• Contribution to road map projects.
• Manage software package & security patching via SCCM
• Providing 2nd level & 3rd support during business hours (on site Production and non-production support run from 8:00 till 18:00 CET).

Qualifications:

Technical skills

• Knowledge of scripting language is a must : Poweshell, SQL,
• Proven experience in managing and supporting SCCM is a must
• Proven experience in managing and supporting Windows servers environments (2008, 2012, 2016 and 2019) on a Virtual environment (Vmware)
• Very good knowledge on one or more infrastructure areas: File Servers, Print servers, DNS, AD, Cohesity, NAS, SAN) is a plus.
• Knowledge of clustering solutions and server hardware technology (HP, UCS, vblock).
• Knowledge of networking basics and TCP/IP.GPO, KMV
• You are fluent in English.

Soft skills

In this function, you are able to:

• Learn a lot in a limited period of time and to be self-study oriented.
• Easily adapt to Change / technologies / procedures.
• Handle administrative tasks and work in a demanding operational context.
• Be stress resistant and constructive whatever the context.
• Act as a true team player and to demonstrate good interpersonal skills.
• Summarise complex technical situation in simple terms.
• Be solution and client oriented.
• Balance quality and speed

What we offer

This position allows you to contribute to the support of the Windows. The work environment is complex and hybrid : Multi forest – multi domains – multi-systems and multi- zones (DMZ, SAN, NAS, links to other platforms such as mainframe, UNIX, tandem, networking elements). This role gives you the opportunity to work with recent technologies that will require you to continuously develop your experience and skills. A role most suited for a candidate who enjoys a challenge within the workplace.

Additional information

• Shift work applicable (3 shifts: flexible business hours; 08:00 – 17:00; 09:00 – 18:00
• Watch Duty and Weekend work required!! : estimated average of once every 6-8 weeks;
• Occasionally, some tasks need to be performed before or after business hours.

WHAT WE OFFER

* An excellent opportunity to practice and develop your talents in a highly professional international environment.

* Working closely with inspiring, supportive and engaged colleagues from 80+ different countries, interacting with many stakeholders at all levels across the organisation.

* A learning and development-focused environment with an emphasis on knowledge sharing, training, and skilling.

* We’re agile, we’re growing and so will you!

New ways of working

At our company, we believe in an ideal balance between office and remote work toward business, team and individual needs, enhancing more flexibility, trust and individual accountability.

The company group is a at the heart of the global capital markets providing post-trade and related services to 90% of the world’s top banks. As a proven and resilient capital market infrastructure, we have been offering vital financial services for over 50 years. Join us and help us serve our global customer franchise as we support their settlement and asset servicing of a variety of instruments, from domestic and international bonds to equities, investment funds and more.

All qualified applicants will be considered for employment, regardless of their race, religion, colour, national origin, gender, sexual orientation, gender identity or expression, age, marital status, pregnancy, neuro diversity, disability, or any other aspect that makes them unique. If you need any specific accommodation due to disability or any other reason, you can let us know!