Data Program Manager

My client, a media agency of record, is seeking a Program Manager to lead media measurement data collection and transfer efforts across multiple countries. In this role you will be responsible for working with your media counterparts to discover, define, map, simplify, operate and progressively automate processes for the gathering, packaging and shipment of measurement data files to our clients. Attention to detail and bias toward action is critical, as quality and timeliness of data delivery are core pillars of our client operations. You will be required to coordinate and manage many internal and external stakeholders from within the agency, 3rd parties and end clients. Client-facing experience is required.

Key Responsibilities

• Manage the data and measurement program, including MMM-type data, across multiple countries
• Ensure that data files meet acceptance criteria
• Be responsible for meeting the “on time, first time right” KPI for delivering data to clients
• Oversee feature enhancements and updates to data program technologies, proactively raise areas for improvement in addition to user requests
• Provide measurement and tools training to countries/markets within your scope of work and new lines of business and countries as they arise
• Work cross-functionally across stakeholder groups including media planning, buying and finance
• Provide internal feedback to the data engineering and development teams
• Manage multiple timelines; project management experience required
• Engage with clients and keep them informed of progress in data delivery as well as process improvement
• Manage and prioritize scope changes to the data program
• Maintain current program documentation, including training materials and service level agreements (SLAs)
• Ability to manage up; inform of blockers and seek resolution where you are not able to do so.

Desired

• 4+ years’ experience within a data program management role
• Client management experience, within a media agency environment
• Project management experience
• Experience with process mapping and improvement
• Familiarity with Sizmek and DCM