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Greater London Contract / 6-9 months

Salesforce Knowledge Consultant | Contract | Berkshire

My client is in the process of launching some new customer facing solutions for currency trades and transfers. As part of this project it’s imperative they release Salesforce knowledge in two phases, within their internal teams and for their customers through their website.

We are looking for a Salesforce Contributer/Consultant to structure Salesforce Knowledge, and offer some analysis around the content they need to set up and architect the module. You will be responsible for updating and contributing to a ‘go-to-guide’ to provide consistency and accuracy for custmers use of salesforce that will be relied on both internally and externally for when customers call up and have questions, it will have consistent answers to customer facing issues

It’s essential that this person has previously set up Salesforce Knowledge and has a good understanding of how to do so in the most efficient and effective way, and can act as a subject matter expert to the rest of the Salesforce and wider team.

You will report into the Salesforce Product Owner and the Digital Transformation Director. You will be working on all the internal documentation that will act as a go-to-guide for all the customer facing issues regarding salesforce to provide consistency and accuracy.

Salesforce Knowledge Consultant | Contract | Berkshire

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Job Information

Job Reference: JO-2002-157206
Salary:
Salary per: annum
Job Duration: 6-9 months
Job Start Date: ASAP
Job Industries: DevOps and Cloud Jobs
Job Locations: Greater London
Job Types: Contract

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