Service Desk Analyst

Essential:

• Previous IT experience working on an ITIL aligned Service Desk
• Proven customer service experience with excellent written and verbal communication skills
• Strong problem-solving and analytical skills with the ability to extract relevant information quickly and effectively
• Experience of working in a fast paced office environment with the ability to work under pressure and manage multiple tasks at any one time
• Experience of using a IT Service Management toolset to log incidents/request
• Provided 1st/2nd line service desk support and worked with Windows 7/10, Active Directory, Exchange, MS Office & Outlook 2016
• Exposure to ITIL framework

Desirable:

• iPad / iPhone configuration and administration
• Windows Mobile
• Experience with Service Now
• MCSE/MCSA or A+
• ITIL Foundation