Systems Engineer

Duties and Responsibilities

• Provides Level 2 support, Coordinates problem resolution among a variety of functional areas and provides subject matter expertise support for diagnosing and resolving problems
• Maintaining inventory and troubleshooting of IT infrastructure
• Configuring, implementing and monitoring our clients applications using tools like – Ansible, TeamCity, Octopus, Zabbix, OpsGenie and others.
• Configuring, implementing and monitoring of VMware
• Acts as the technical liaison between IT teams, engineers and stakeholders, providing critical operational insight to upcoming implementations and strategies, including validation of ongoing solutions supportability.
• Managing active IT incidents and driving the root cause to the closure.
• Responsible for creating and implementing system enhancements that will improve best performance and reliability of the system.
• Troubleshooting systems and applications to identify and correct malfunctions and other operational difficulties.
• Perform changes to OS, databases, applications, servers, storage as well as backups
• Be a part of 24×7 team to perform all maintenance operations globally.
• Be a leading contributor, as an individual and as a team member.
• Working with application developers on deploying production application configurations, automation and maintaining application configuration on ongoing basis.

• Providing application related training and assistance to other IT operations departments Integration Operation Center and Developers on the new technologies.

• Integrating solutions with other applications and platforms based on engineering requirements.
• Leading or providing technical direction for the planning, designing, and execution of testing efforts.
• Developing, maintaining, recommending, documenting, and supporting tools and back-end utilities to provide capacity planning management.
• Ensuring compliance with policies, procedures and standards

• Managing small to medium sized projects according to agree upon budgets and schedules.
• Maintaining confidentiality with regard to the information being processed, stored or accessed by the network.
• Other duties as assigned.

Competencies, Skills, and Experience

• Communicate effectively in English, both oral and written form.
• Provides quality customer service above else; ensures an understanding between customer and IT to help providing workable solutions.
• Customer oriented mind-set with good ability to manage customer expectations.

• Strong analytic, conceptual and problem-solving abilities with attention to detail.
• Flexible and able to adapt to operational requirements and priority changes.
• Self-motivated, team player, tasks coordination, action Adapt to changes in technology and results oriented.

• Well organized, good communication and reporting skills.

Key Technical Requirements

• Knowledge of Infrastructure as a Code
• Experience working with Ansible
• Understanding of Continuous Integration and Deployment processes
• Someone who’s capable of maintaining the local inventory
• End user support on both Mac and Windows
• Experience working on Linux Ubuntu and Windows Server OS

Experience in one or more database platform (PostgreSQL, MySQL, or MS SQL)

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