1st to 2nd line IT Support – KENT

To provide IT helpdesk (1st to 2nd Line) support covering over 400 + users across multiple sites. You will also be performing daily network tasks, maintenance of all systems and networks and offering advice on software and systems to ensure the IT service is consistent and adequately supported and the business continuity strategy is implemented.

Key skills:

• IT Degree or equivalent
• Experience with Active Directory, DNS & DHCP
• Knowledge of Windows OS and Microsoft Office Products (including MS SharePoint)
• ITIL Foundation Certificate
• Handling tickets on any system
• Face to face support
• Strong customer service skills
• Microsoft System Centre
• Knowledge of Virtualisation (ideally Hyper-V) desirable
• Share point
• Solarwinds

Responsibilities:

• Comprehensive knowledge of IT software
• Flexible attitude with strong customer focus
• Strong interpersonal skills and a courteous manner with the ability to explain technical issues in non-technical language to customers
• Ability to effectively prioritise workload
• IT qualifications and customer service experience, preferably with regard to ITIL frameworks
• A curiosity and keen interest about emerging technologies
• An aptitude for problem solving and a proactive approach to identifying ways to improve the services provided within the IT Support team.

for more information please send your CV to JBalabat@welovesalt.com