App Support Manager

Contract role – App Support Manager – 3-6 months (outside IR35)

The opportunity

My client is looking for an experienced Application support manager with a strong work ethic and problem-solving mindset to work on numerous assignments for their clients.

About the client

My client are a market leading product provider of data technology for FS clients. My client’s product provides more detailed insight into the counter-party risk profile.

You will be working within a small, highly-effective team. Candidates who are comfortable communicators, confident leaders and highly driven to produce high quality work are encouraged to apply.

The role:

You will work with both the senior business stakeholders as well as the senior software development team in delivering their ‘world class software product support’.

You will have:

– Excellent Stakeholder management skills

– The ability to implement efficient software development processes

– Proven history of managing teams, assigning work in order to meet tight deadlines

– Ability to communicate issues/blockers and work towards providing solutions

– Manging priority support tickets (JIRA)

– An understanding of back end technologies

– excellent communication and analytical skills will help you identify issues from system users and accurately relay them to the next level of support.

– experience assisting in building a world class support experience to their clients.

– experience working to tight deadlines in a ‘start-up’ culture will be helpful.

– Must be able to work well under pressure

– A can do attitude

– experience working to tight deadlines in a ‘start-up’ culture will be helpful.

Responsibilities:

· Managing stakeholders

· Assist in building a support team focused on delivering a good experience for our clients

· Help identify and promote good practices/procedures amongst the team

· Identify and feedback product enhancements that improve overall customer experience

Contract role – App Support Manager – 3-6 months (outside IR35)

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