Digital Experience Manager or Senior Digital Product Manager

Senior Digital Experience Manager or Senior Digital Product Manager, Retail

This is a chance to one of the UK’s leading Retail High Street Brands, new but very well-known and scaling fast!

Growing their Digital teams and online channels allowing the opportunity for a Digital Experience manager or Product Manager to join a new role to take a lead on the development of their digital roadmap to upgrade their site experience and maximise growth by building new capabilities.

Responsibilities

• Build and manage a brand new customer experience team to further develop in-house capabilities across Product, UX and Analytics
• Translate vision into an ongoing product strategy to prioritise, evaluate and measure performance against
• Oversee site development and issue management; leading key projects and initiatives
• Ownership of user experience on site; performance tagging and optimisation
• Work hand in hand between commercial and technical teams
• Oversee UAT/QA and sign off to deliver thoroughly tested solutions
• Manage relationships with external development partners
• Build an understanding of our technology stack, capabilities and future opportunities
• Define metrics, objectives and key results to guide and measure the product strategy
• Drive customer research and lead AB testing strategy to inform product requirements
• Engage new partners to innovate across all aspects of the digital experience and drive trials across new solutions to build into our future vision

Ideal experience

• Someone with proven experience of digital product management, solutions driven and determined to get things done
• Knowledge of the project lifecycle and experience of project development methodologies including Agile and Waterfall
• Someone with strong knowledge of eCommerce platforms and functionality, ideally with experience of SFCC or Big Commerce
• Someone who is customer obsessed and data-driven, basing decisions on facts rather than opinion; an active user of Google Analytics