Product Specialist – Salesforce Service Cloud

Salt is hiring a Product Specialist for one of the world’s leading sports companies! A truly international business spread across 50 countries that celebrate diversity and inclusion, drive sustainability and offer unrivalled life/work balance.

The Service Cloud Product Specialist will play a key role in the roll-out of the consumer service platform to new regions globally and will make sure that new markets are prepared with the Salesforce platform, and understand how it integrates with the local processes.

The Product Specialist will evangelise the Adidas Salesforce Service Cloud platform, will gather requirements from various teams and work closely with the Product team to discuss new feature requests.

Experience and responsibilities

• 2+ years working as a Product Specialist or in a Product Management related role
• Deep experience with the Salesforce Service Cloud and able to explain and demo features
• Advanced knowledge of Agile working methods e.g. Scrum/Kanban
• Experience discussing and gathering new feature requests and documenting them for the product team
• Salesforce Certified Administrator or
• Good communication skills and comfortable working with and presenting to stakeholders at various organizational levels