Digital Project Manager, Unique Award-Winning Digital Agency

Digital Project Manager, Unique Digital Agency

My client is an award winning CRO and testing agency in the UK. With an awesome team of individuals – working together to help clients better understand their customers and successfully translate their insights into successful meaningful actions. There is a lot more detail as to what makes them so successful of course so please do ask for more details.

Specialist Skills & Requirements

• Deliver the expected level of hours/testing to clients based on contracts
• Understand and manage the contractual obligations on all client relationships
• Allocate the appropriate number of hours to resources to complete expected client tasks
• Manage the pod team workload with a constant view on progress against plan, utilisation and being aware of what all pod members are working on at all times
• Manage the delivery of internal projects delegated to the PM and your pod
• Update all project management tools to allow for timely client/company visibility of project progress
• Act as the client’s main point of contact and schedule all client meetings as required
• Act as a team motivator who acknowledges pod and resource successes/challenges
• Ensure accurate time tracking for yourself and the pod
• Quarterly client planning meetings to set goals for all work streams – working with the Consultant, MD and Client Services lead
• Where relevant, working closely with the Senior Account Director to ensure pro-active management of client work and to raise any challenges which require senior client relationship management

Nice to have

• Analytical and pragmatic approach to problem solving
• Balanced approach of what’s right for the client vs what’s commercially right for the business
• Outstanding personal and communications skills both internally and externally
• Eye for detail – spot mistakes that others haven’t
• Proactive approach to clients and workload
• Positive attitude to challenges and change
• Credibility and gravitas within the team, the business and with clients