IT Help Desk (Junior Profile) – Banking Client – Brussels

IT Help Desk – Banking Client – Brussels

Rate: €300

Length: 2 year

Languages: English

My client is looking for an IT Help Desk agent to join the team and be able to start ASAP. The division provides technical support to the organisations internal users of computer applications and hardware. Issues can vary from simple questions to more complicated matters.

In that context you have to:

• Answers client questions and gives information, advice or instructions to clients within time guidelines.
• Answers and registers client questions in the available system.
• Cooperates internally to answer client questions and solve issues.
• Analyzes and interprets client questions to determine the incident and solve it.
• Offers fitting and creative solutions for client issues which meet all previously fixed quality standards.
• Escalates calls within the given time guidelines.
• Handles many requests in a short amount of time and is responsible for client satisfaction with regard to all performed activities.
• Document precisely the incident context and maintains a troubleshooting tracking log ensuring timely resolution of problems.

Experience:

• You are a fully trained and autonomous Help Desker with at least 2-3 years experience, requiring minor supervision. You are fluent in English and speaks the 2 national languages.(Dutch of French)

The following criteria describes the overall expectations of the function :

• Complexity & problem solving : Handles standard situation by relying on existing procedures and methods
• Decision making : Relies on existing processes and policies
• Strategic approach and impact : Focuses on execution in his domain, according to defined processes and methods. Runs and maintains the operational process.
• Autonomy and leadership : Within controlled circumstances independently organises and plans activities. Sequence of activities is planned by the job and priorities for own work is set by the job. Makes objective analysis of requests, identifies issues and validates requirements

Please do send across to me the most up to date copy of your CV to eobiechefu@welovesalt.com