Marketing Project Manager (PEGA)

Marketing Programme Manager (PEGA) – London – up to £75K plus L/W and Bonus

My client is a leading telecommunications provider and is part of one of the world’s largest mobile phone companies. With a global brand – this dynamic, forward thinking organisation are making waves within digital and providing customers the most effective and efficient service.

Sitting within the Customer Base Marketing team you will plan and manage across the business and IT, with the design, build and deployment of the team’s digital functionality through a series of capability releases with transition into BAU after each release. The team are also moving over their campaign systems to PEGA, so need someone familiar with this system in order to make the transition seamless.

Key Responsibilities:

· Responsible for the co-ordination of business activity required to design, build, & test the campaigns, rules, logic, reporting & operational management capability of each team Release

· Works with Senior IT stakeholders & the Systems Integrator to define and manage requirements & solution options

· Works with Senior IT Stakeholders and other stakeholders to manage programme budget & governance

· Responsible for identifying, communicating, and monitoring the delivery of dependencies such as platform, data & integrations to align with the business & technical delivery plan.

· Responsible for regular updates, communication of risks, issues, project spend & required decisions to and from business and technical stakeholders

· Creation of effective and efficient Operating Models for Marketing teams together with KPIs driving operational excellence

· Provide assistance to the Product Owner with respect to estimation and prioritisation of delivery to drive commercial targets.

Please ONLY apply if you possess the following:

· Strong stakeholder management up to SLT – works closely with commercial stakeholders in order to define functional and non-functional requirements impacting Base Marketing, Segment, Data, Integration, and Decisioning domains.

· Strong understanding of the key building blocks, applications, and capabilities of the Pega Marketing and Decisioning Platform and how that is utilised in practice to drive multi-channel, bi-directional always-on decisioning outcomes

· Ability and proven experience in defining data, modelling, decision-logic, reporting, and operational requirements

· Solid grounding in Base Marketing strategies for customer bases across all key lifecycle stages, including development and scrutinization of associated business cases and the development of best in class Customer Journeys

· Knowledge of typical business rules, propensity/adaptive models, and underlying data (batch, and real-time) to be able to build and execute these key strategies

· Accurate under pressure and solid ability to resolve conflict across the organisation stemming from disparate ways of working and disparate levels of understanding of Functionality & Operating Models

· Experience with Agile delivery approaches.

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