Service Delivery Manager

Service Delivery Manager – 3 Months – Remote – Outside IR35

My client are a national charity and urgently require a Service Delivery Manager to support them with the rollout of a new Telephony system. My client have supported over 4.5 million people the past year with their telephonic and online support services so this is a great opportunity to really make a difference for those who require their support.

The role can be completed remotely and is outside IR35.

You will be part of a high-profile, business critical, priority team transforming the platforms used by volunteers to deliver remote advice. This will involve replacing existing telephony and webchat platforms and introducing video chat capabilities to the network.

Role Responsibilities;

● Lead planning, research and workflow for large, complex, high risk multidisciplinary digital content and product teams.
● Contribute to the development of product/project team strategy into workable agile projects, allocating resources and ensuring team capacity to enable successful delivery throughout the entire lifecycle of the product, project or service.
● Act as the main point of escalation, with overarching responsibility and accountability for resolving issues related to the delivery of the product/project in the specific teams you’re working with.

● Work with team leads to produce and maintain a content and product roadmap.
● Work with Product Owner and/or Extended Leadership Team to review backlog and determine
team priorities.
● Ensure a high team standard is set, expectations are managed and identify and remove issues, blockers and risks to delivery.
● Devise and implement best ways to evaluate projects and implement lessons learned in future

Service Delivery Manager – 3 Months – Remote – Outside IR35