Service Now Project Manager

Service Now Implementation Project Manager | 6 months | £600-650 p/day | Start April 1

The client:

My client is a platform-as-a-service provider that develops a cloud platform to help companies manage enterprise level operations.

The Role:

The role of the Senior Engagement Manager is to deliver successful customer outcomes, to drive and deliver immediate and measurable value and to act as the primary customer contact for the professional services provided. The Senior Engagement Manager will champion the ServiceNow implementation methodology across large/multiple projects, builds and leads high performing teams and mentors/coaches other Engagement Managers.

The candidate:

**The candidate MUST HAVE prior experience with implementing or supporting ServiceNow products in an Enterprise**

The ideal candidate will have achieved a senior level position and has a successful track record in consultant project/program management or management consulting, on enterprise software deployment and organizational transformations.

You will have demonstrated the ability to become a trusted advisor to senior customer leaders and to facilitate customer success, from establishing and delivering business value to advising and defining successful delivery strategies, including governance frameworks and management of large enterprise projects/programs. You have also demonstrated a willingness to participate in and support the project/program team members in the day-to-day activities of project/program deliveries.

The opportunity:

· You will own the successful Customer Outcome delivery to the customer, managing large or multiple ServiceNow projects on behalf of ServiceNow, applying a thorough understanding of project management methodologies and principles.

· You will leverage your industry, technical and consulting skills to understand the customer’s business objectives and the specific issues and challenges being addressed by the engagement, helping customers change the way they work.

· You will leverage your strong communication and relationship building skills to map, build and maintain external and internal stakeholder relationships.

· You will build and lead high performing teams of internal and external consultants to accelerate time to value in resolving those objectives, issues and problems by facilitating workshops to translate business requirements to tangible configuration in ServiceNow

The requirements:

· Minimum of 10 years of high-tech/SaaS industry experience

· 5+ years in Customer Engagement roles

· Prior experience with implementing or supporting ServiceNow products in an Enterprise

· Strong cross-functional, technical Project Management experience including planning, scheduling, monitoring and stakeholder reporting

· Demonstrated experience in leading key projects, including strategic customer programs from inception to successful roll-out and beyond.

This is an initial 6 month contract (IR35 status TBD) with the project starting towards the end of March/ early April. Candidates who apply must be familiar with these timescales.

Service Now Implementation Project Manager | 6 months | £600-650 p/day | Start April 1

This job ad was posted by Salt.