Salesforce Analyst

We are currently looking for a Salesforce Analyst to be part of our client’s Business Technology Solutions function

Responsibilities:

  • Join the Salesforce technical team to support CRM globalization implementation.
  • Act as a point of escalation for Servicenow ticketing system for advanced issue resolution.
  • Provide technical assistance and troubleshooting expertise
  • Participate in projects, provide expertise in relevant technologies and interpret end-user needs into scalable solutions.
  • Work with the Order management, Systems Integrations, and Quality Assurance teams to ensure that solutions are of a high standard and transition into efficient Business as Usual services with a high level of internal client satisfaction.
  • Assist in the design, configuration, and implementation of Salesforce applications and solutions.
  • Collaborate with our media Order Management System (OMS) provider BrightMedia in our use of their BrightGen Salesforce accelerator.
  • Participate in workshops to gather detailed requirements from the business and assist in preparing Technical Design Documents.
  • Maintain a catalog of all CRM data flows process maps, and systems landscape we have across brands (including use cases).

Essential Skills & Requirements:

  • 2-4 years of experience working with Salesforce Ecosystem including Sales Cloud.
  • Ability to proactively monitor and maintain security reviews, Optimizer, Health Checks, and maintenance release updates.
  • Excellent analytical skills and problem-solving capabilities
  • Data management skills that improve data quality, by using validation rules and automation tools
  • Relevant Salesforce Certifications (e.g., Administrator, Advanced Administrator)
  • Working understanding of Agile, Scrum, Design Thinking, and Lean Startup principles
  • Experience with reporting and analytics tools
  • The ability to work in a changing environment, under pressure, handling multiple projects simultaneously
  • You have excellent communication skills both verbal and written
  • Minimum BE/BTech in Computer Science or equivalent industry experience is acceptable

Job Information

Job Reference: SalesforceAnalyst
Salary:
Salary per: annum
Job Duration: 6 months
Job Start Date: ASAP
Job Industries: Senior Appointments
Job Locations: Greater London
Job Types: Contract

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