Salesforce Analyst

We are currently looking for a Salesforce Analyst to be part of our client’s Business Technology Solutions function

Responsibilities:

• Join the Salesforce technical team to support CRM globalization implementation.
• Act as a point of escalation for Servicenow ticketing system for advanced issue resolution.
• Provide technical assistance and troubleshooting expertise
• Participate in projects, provide expertise in relevant technologies and interpret end-user needs into scalable solutions.
• Work with the Order management, Systems Integrations, and Quality Assurance teams to ensure that solutions are of a high standard and transition into efficient Business as Usual services with a high level of internal client satisfaction.
• Assist in the design, configuration, and implementation of Salesforce applications and solutions.
• Collaborate with our media Order Management System (OMS) provider BrightMedia in our use of their BrightGen Salesforce accelerator.
• Participate in workshops to gather detailed requirements from the business and assist in preparing Technical Design Documents.
• Maintain a catalog of all CRM data flows process maps, and systems landscape we have across brands (including use cases).

Essential Skills & Requirements:

• 2-4 years of experience working with Salesforce Ecosystem including Sales Cloud.
• Ability to proactively monitor and maintain security reviews, Optimizer, Health Checks, and maintenance release updates.
• Excellent analytical skills and problem-solving capabilities
• Data management skills that improve data quality, by using validation rules and automation tools
• Relevant Salesforce Certifications (e.g., Administrator, Advanced Administrator)
• Working understanding of Agile, Scrum, Design Thinking, and Lean Startup principles
• Experience with reporting and analytics tools
• The ability to work in a changing environment, under pressure, handling multiple projects simultaneously
• You have excellent communication skills both verbal and written
• Minimum BE/BTech in Computer Science or equivalent industry experience is acceptable