3rd line support – Health – London

Greater London Contract / 3 - 6 months £200 - £400 per day

3rd line Support – Health – London

Day rate: £200 – £400 (inside IR35)

Duration: 3 – 6 months

Start: ASAP

My client is looking for a 3rd line support to provide technical support to the IT Service Manager through the management and resolution of incidents & requests across the entire estate – including, but not limited to, WAN, LAN, Clinical modality connectivity, desktop/laptop infrastructure & detailed project delivery involvement.

Deliver a first-class service to all users and clients of the IT via on-site visits where required and off-site remote assistance, ensuring all incidents and requests are delivered to agreed SLA’s.

Areas of responsibilities

  • Responsible, as part of a team, for the resolution of all incidents and requests from end users logged through the Service desk within pre-defined SLA’s
  • Process, log, diagnose and resolve calls from end users using the telephony, hardware and software solutions provided
  • Perform on-site maintenance visits at sites across the estate as part of a scheduled pre-emptive maintenance plan.
  • Provide out of hours support cover to respond to major incidents on a rota basis
  • Test all deployments, replacements and/or repairs undertaken thoroughly and to the approval and sign-off of on-site clients
  • Build relationships with key clinical and operational stakeholders to ensure IT remain engaged with plans and strategies for sites and mobile trailer deployments
  • Provide hands-on assistance to project managers as required in relation to site installations, refurbishments or decommissions
  • Help end users to understand how they can help to reduce avoidable IT incidents and outages through their approach to IT equipment
  • Provide technical liaison assistance between Client IT and OEM IT to ensure solutions deliver to client expectations
  • Provide technical liaison between sites, PACS team and local client PACS teams to ensure resolution of all PACS connectivity issues.
  • Responsible for the physical IT preparation of mobile trailers prior to commissioning into service
  • Responsible for the relevant IT decommissioning of mobile trailers prior to long term hires to external customers
  • Provide on-site support to Regional Operations Managers and Key Relationship Managers to ensure smooth deployment of mobile trailers to new sites and/or new contracts
  • Produce and maintain accurate documentation of all site and trailer infrastructure in an agreed shared location to enable simple diagnosis of issues
  • Always Represent the IT department in a professional manner

Core competencies

  • Customer Service
  • Relationship Building
  • Sound Troubleshooting Skills
  • Clear Communication, Written and Verbal
  • Planning & Organising
  • Team Working & Continuous Improvement

Job Information

Job Reference: JO-2109-246609
Salary: £200 - £400 per day
Salary per: day
Job Duration: 3 - 6 months
Job Start Date: ASAP
Job Industries: Software Engineering Jobs
Job Locations: Greater London
Job Types: Contract

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