3rd line Support – Health – London
Day rate: £200 – £400 (inside IR35)
Duration: 3 – 6 months
Start: ASAP
My client is looking for a 3rd line support to provide technical support to the IT Service Manager through the management and resolution of incidents & requests across the entire estate – including, but not limited to, WAN, LAN, Clinical modality connectivity, desktop/laptop infrastructure & detailed project delivery involvement.
Deliver a first-class service to all users and clients of the IT via on-site visits where required and off-site remote assistance, ensuring all incidents and requests are delivered to agreed SLA’s.
Areas of responsibilities
- Responsible, as part of a team, for the resolution of all incidents and requests from end users logged through the Service desk within pre-defined SLA’s
- Process, log, diagnose and resolve calls from end users using the telephony, hardware and software solutions provided
- Perform on-site maintenance visits at sites across the estate as part of a scheduled pre-emptive maintenance plan.
- Provide out of hours support cover to respond to major incidents on a rota basis
- Test all deployments, replacements and/or repairs undertaken thoroughly and to the approval and sign-off of on-site clients
- Build relationships with key clinical and operational stakeholders to ensure IT remain engaged with plans and strategies for sites and mobile trailer deployments
- Provide hands-on assistance to project managers as required in relation to site installations, refurbishments or decommissions
- Help end users to understand how they can help to reduce avoidable IT incidents and outages through their approach to IT equipment
- Provide technical liaison assistance between Client IT and OEM IT to ensure solutions deliver to client expectations
- Provide technical liaison between sites, PACS team and local client PACS teams to ensure resolution of all PACS connectivity issues.
- Responsible for the physical IT preparation of mobile trailers prior to commissioning into service
- Responsible for the relevant IT decommissioning of mobile trailers prior to long term hires to external customers
- Provide on-site support to Regional Operations Managers and Key Relationship Managers to ensure smooth deployment of mobile trailers to new sites and/or new contracts
- Produce and maintain accurate documentation of all site and trailer infrastructure in an agreed shared location to enable simple diagnosis of issues
- Always Represent the IT department in a professional manner
Core competencies
- Customer Service
- Relationship Building
- Sound Troubleshooting Skills
- Clear Communication, Written and Verbal
- Planning & Organising
- Team Working & Continuous Improvement
Job Information
Job Reference: JO-2109-246609
Salary: £200 - £400 per day
Salary per: day
Job Duration: 3 - 6 months
Job Start Date: ASAP
Job Location:
Job Industry:
Job Industries: Software Engineering
Job Locations: Greater London
Job Types: Contract