Application Support Engineer

Senior Application Support Consultant

£85 000 per annum

This is a great opportunity to join an international award-winning payment and specialist technology provider serving global financial institutions. This role is working on an IP Framework. IPF provides institutions with faster and more cost-effective access to instant payments through an advanced and highly flexible payments specific platform which seamlessly integrates with core and back-office banking applications. It is a great time to join and be part of their increasingly diverse team that focuses on finding creative solutions.

Main responsibilities:

  • Troubleshooting incidents for multiple clients on multiple environments
  • Providing pro-active 3rd line technical support & minor code/configuration fixes
  • Implementation support
  • Release management
  • Provide 24*7*365 3rd line production technical support as part of an on-call/shift rota
  • Stakeholder management
  • Creation of new and updating existing support documentation, both internal and client facing
  • Providing training for client’s 1st and 2nd line support teams.


  • Experienced with DevOps tools and processes, specifically Linux, Jenkins, Maven and Git
  • Must be able to work individually or within a team to ensure that defined SLA’s are met
  • Positive and ‘can do’ attitude
  • Excellent communicator, active listener, and natural collaborator
  • Ability to stay focused whilst under pressure
  • Strong customer service ethos
  • Excellent analytical and problem-solving skills
  • Logical thinker
  • Experience with a track record in supporting complex applications within high availability/high volume environments
  • Experience working in an Agile environment

Desirable Skills/ Experience:

  • DevOps engineer experience – MongoDB, Kubernetes, Docker and AWS
  • Solid Java development
  • Knowledge of BDD techniques
  • Experience in a testing role
  • Experience with real-time messaging systems
  • Experience with message driven systems (e.g. IBM MQ Clustering)
  • Experience within Payments processing systems or Finance/Banking industry
  • JIRA / Confluence experience

Job Information

Job Reference: JO-2105-200635
Salary per: annum
Job Duration:
Job Start Date:
Job Industries: Software Engineering Jobs
Job Locations: Greater London
Job Types: Permanent

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