IT Asset & Configuration Manager

IT Asset & Configuration Manager – Banking Client – Brussels

Rate: 600 – 700 per day

Duration: 1 year contract

• Hybrid Working – 3 days onsite per month, the rest you can work remotely
• Outside of IR35

The SACM (Service Asset & Configuration Management) squad, part of Production Tribe in the Group Technology Service Division, is responsible to deliver services in the field of Asset and Configuration Management.

The team is owner of the Asset and Configuration Management processes and CMDB data governance; It acts to make the clients CMDB, based on ServiceNow platform, the main information reference for all IT services.

Your Part of the deal

• Implementation of IT Asset and Configuration management Governance and Processes are amongst key objectives of the client.
• We have migrated to ServiceNow as supporting platform for the CMDB. We are now moving to implement all the means to ensure data quality in term of completeness and accuracy and enforce the CMDB become the single source of truth for all IT processes.
• This goes on one side through the setup of proper Governance and Processes and on another side through the implementation of the technical means for data collection and integration.
• In parallel, controls and KPI must be developed and implemented to make visible the CMDB quality level and enforce remediation actions.
• Given we’re current moving from process definition and documentation to operationalization, as its Asset and Configuration Manager you ‘ll participate to the Process implementation, embedding, adherence and continuous improvement.
• As an illustration this means you’ll engage with CMDB Customers and Data Providers to setup data Sharing agreements and define associated KPI to ensure data quality. Furthermore you will ensure that these agreements and KPIs are reported and acted upon.

Your Profile

• You have a strong experience with IT Asset and Configuration Management Process (ITIL) and related data Management.
• You are Process and Service oriented and have experience in defining, designing, documenting and implementing transversal processes with several stakeholders.
• You have experience in data life cycle management and master data management.
• You are able to evaluate and challenge customer experience and give recommendations to improve the overall efficiency of the asset management within the organisation.
• You have experience with data management and data governance. You are able to propose related KPI, Dashboard and Control to meet the CMDB quality expectations.
• You have experience with ServiceNow and more specifically with its CMDB implementation.
• You have good communication skills (written and spoken) and have a collaborative mindset. You can lead meetings/discussion with customers and stakeholders in a structured way, and you are able to synthesize outcomes.
• You are delivery-oriented, result-driven and have a keen sense for priorities.
• You are dynamic and can work autonomously in a large and complex environment; you have leadership skills and can take ownership.

Please do send an up to date CV to eobiechefu@welovesalt.com