Junior IT Technician, 1st line Support

Software Engineering Jobs

Greater London Permanent £20000.00 - £23000.00 per annum + Benefits

Junior IT Technician, 1st line Support

We are looking for a talented and motivated Junior IT Technician to join a Leading Global Digital Marketing and advertising agency. In this role, you’ll play a major part in the smooth operation and support of our clients I.T. services. This will involve you working with colleagues locally and internationally using ITIL practices and supporting toolkits to provide an SLA driven, high standard of IT support. You’ll help facilitate collaboration and the delivery of first-class work across the agency.

Working within the End User Support team, you will need to be able to; troubleshoot issues in a timely manner, possess good fault-finding abilities, combined with excellent communication skills when dealing with customers. You must have a genuine passion for new technology and embrace our cloud-first approach to all things technology. A can do attitude and a willingness to intergrate and function with other members of the team is essential and will be your superpower!

The role

· Log tickets into ServiceNow

· Communicate and work closely with the Team members

· Act as 1st line of support for all Windows and Apple support issues

· Acting as 1st level support for peripheral device issues

Ideal experience

· Windows 10 O/S

· Apple O/S

· Apple Hardware (iMac, MacBooks, Mac Pro’s)

· Dell Hardware

· Microsoft Office 365

· Microsoft Teams

· Cloud PBX

· Full Adobe Creative Suite

· Help Desk call logging software

· MFP Printer (Xerox)

· Colour Copiers (Xerox)

· Mobile Communications (iPhone)

· Video Conference facility

· Teamviewer support

This is a highly successful and progressive organisation which offers good clear career progression with a fantastic team and management to learn from

The successful candidate will receive a basic salary up to £23,000 and a benefits package with other perks such as regular socials and beers fridge Fridays 😊

Keywords: 1st Line Support, Tech Support, Windows 10, Dell, Hardware, Office 365, TeamViewer, Cloud OBX, Adobe, Apple, windows

This job ad was posted by Salt. To find out more about Salt’s Privacy Policy and how your application is processed, please visit our website https://www.welovesalt.com/privacy-policy/.

Job Information

Job Reference: JO-1910-154905
Salary: £20000.00 - £23000.00 per annum + Benefits
Salary per: annum
Job Duration:
Job Start Date: ASAP
Job Industries: Software Engineering Jobs
Job Locations: Greater London
Job Types: Permanent
Job Skills: 1st line support, ADOBE, Apple, Cloud OBX, Dell, hardware, Office 365, TeamViewer, Tech Support, Windows, Windows 10

Here are some related jobs

Software Engineering Jobs

Systems Engineer

A Global leading company is currently recruiting for a Systems Engineer. Based in Switzerland. 700 CHF per day Essential skills required for the Systems Engineer, Infrastructure Engineer, SQL, UNIX have…

Swiss Franc350 - Swiss Franc700 per day + Benefits
Software Engineering Jobs

Tibco developer

Global leading Client is currently recruiting for a Tibco Developer who has hands on experience with MFT (Managed file transfer), and leading small teams of Analyst, Developers and Engineers. Based…

£400 - £800 per day
Software Engineering Jobs

Solution Architect

Global leading Client is currently recruiting for a Solution Architect who has experience within Solution Architect, Kubernetes, Docker, Java and Microservices. 6 month rolling contract paying up to £500 per…

£350 - £500 per day + Benefits

Upload your CV

Upload your CV and one of our consultants will be in touch with you as soon as possible.

Please let us know where you are, or where you would like to be in the world so we can point you in the right direction.

  • Click here to find out more about Salt's Privacy Policy
  • This field is for validation purposes and should be left unchanged.

Cookie Consent×

Salt uses cookies to improve the user experience of our site. Cookies allow you to have a more enhanced journey through the site when searching for a specific job or location. Cookies are also used to help us understand how our site is being used. You can find out more about how Salt uses cookies here. By continuing to use the Salt site you are consenting to use our cookies.