Product Support Engineer

Europe Permanent £70000.00 - £85000.00 per annum

Our client, an award-winning payment and specialized technology company based in London is looking for a Product Support Engineer to join their team.

This is a fantastic client-facing opportunity for a Product Engineer (with a background in Java development or DevOps engineering) to provide subject matter expertise on a real-time payments system for major financial services providers throughout the world.

The role is offering up to £85,000 plus benefits and the tech stack you would be working with is Java, MongoDB, Docker, Kubernetes, AWS, Git, Maven, Jenkins, Linux.

Main Responsibilities:

  • Act as the expert as part of client product implementation projects
  • To help influence product development, provide technical skills to cross-functional teams
  • Establish deep trusted client relationships to understand the end-user perspective and solve problems
  • Develop, maintain, and strengthen connections with important internal and external stakeholders
  • Be the point of contact for events involving several client infrastructures (server & cloud architectures)
  • Troubleshooting, root cause identification, issue resolution, and communication are all part of end-to-end ownership of technical product issues
  • Packaging, verification testing, and release management of the product application using CI/CD automation
  • Contribute to product and process optimisation
  • Create, update, and improve essential internal and client-facing product documentation
  • Providing training for client resources
  • Mentoring others


  • Experience with DevOps tools (Linux, Jenkins, Maven, and Git)
  • Strong Java development skills
  • Problem-solving and analytical skills
  • Outstanding communication skills
  • Work well under pressure
  • Agile delivery experience
  • In-depth knowledge of business software codebase management and maintenance

Get in touch to start the process:

DD +44 (0)203 727 7701

Job Information

Job Reference: JO-2105-200635
Salary: £70000.00 - £85000.00 per annum
Salary per: annum
Job Duration:
Job Start Date: ASAP
Job Industries: Software Engineering Jobs
Job Locations: Europe
Job Types: Permanent

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