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Service Desk Assistant, Help desk
This is a fantastic opportunity to join a famous global Digital Agency with over 50 offices in over 42 countries globally.
Role responsibilities
· Daily checking of Brand Management Platform (BMP) service desk inquiries from European subsidiaries and email requests for troubleshooting
· Examine, analyse, and categorise issues, and raise them to relevant stakeholders for maintenance
· Resolve administrative or technical issues, where possible, communicating directly with developers
· Maintain excellent knowledge of the BMP operations as its first point of contact for support
· Provide operational maintenance reports for regular status meetings
· Assist in JIRA ticket management, progress monitoring, support subs with guidance and assets
· Report to Line Manager on progress
· Maintain and build key relationships with existing managers within the Agency and with existing managers of 3rd party vendors
· Support senior account team members – provide administrative and project management support on major project, when required
· Administer financial assistant of projects related to 3rd party suppliers – generate job numbers, raise purchase orders, and receive or requests invoices for billing to keep track of project closing
Ideal experience
· Experience in fast-paced retail / digital agency environment is preferred
· Technical skills (e.g. use of a Help Desk Providing or Issue Tracking Ticketing system such as JIRA) are desired
· Excellent communication skills are mandatory
· Exceptional attention to detail is essential
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Upload your CV to our database.
Please let us know where you are, or where you would like to be in the world so we can point you in the right direction.